The Persona Injury Case Manager professional will work directly and support the Personal Injury attorney. EXPERIENCE IS MANDATORY. The ideal candidate will have experience in multiple jurisdictions, preferably FLORIDA, TEXAS, GEORGIA, MICHIGAN AND ARIZONA. In addition, the Case Manager will work with other members of the Personal Injury department, as well as other departments (i.e., Administration, Intake, etc.), as assigned. In addition, the Case Manager may be tasked with special projects on an as-needed basis requiring direction and guidance by Management.
POSITION IS A HYBRID POSITION- REMOTE AND LOCAL, WHICH WILL CONVERT TO 100% IN PERSON WITHINN 6-9 MONTHS.
Primary duties/responsibilities include, but are not limited to:
Oversee and manage approximately 15-200 pre-litigation matters with the assistance of their patient coordinator and intake specialist.
Interview clients, witnesses, and law enforcement officers;
Delegate to intake specialist to Contact third party and first party insurance carriers to open insurance claim;
Open Medicare claim on behalf of the client;
Gather police reports and other supporting evidence;
Conduct research on third party, including asset search, policy limits, etc.;
Request, receive and document medical information;
Assist intake specialist with client in resolving client’s property damage claim (i.e. set up inspection, reimbursement for storage and tow charge, reimbursement for rental expense and/or loss of use, and coordinate execution of property damage releases and payment);
Communicate and correspond with client regarding medical treatment and current symptoms;
Communicate and correspond with claims adjuster and treating medical providers;
Participate in monthly file reviews with assigned Personal Injury attorney;
Gather all necessary documents for demand writing team;
Negotiate settlements with claims adjuster;
Assist client through the settlement process, including communicating all offers/counter-offers, negotiating reductions with medical providers, drafting breakdown, coordinating with client to review settlement documents, return fully executed releases to claims adjuster and processing settlement disbursements;
Assist assigned Personal Injury attorney in tracking and submitting all required government claim form(s) for assigned matters;
Fax, photocopy, scan, and convert or export/import documents to/from other applications;
Maintain electronic and hardcopy files in accordance with the Firm's policies and procedures;
Responsible for their patient coordinator, assigning daily tasks requiring PC to actively medically managing each assigned matter with Attorney approval, including reviewing medical reports and medical recommendations, assisting with scheduling medical appointments, obtaining referrals for additional medical treatment, appointment reminders, etc.;
Responsible for actively participating in liability and insurance investigations including EUOs and IMEs for all assigned matters, including timely sending spoliation letters to all applicable persons/entities, obtaining photos, videos, witness statements, etc.;
Responsible for adequately managing all matters involving governmental entities, including timely filing government claim, following up on rejection notice, changing file jacket, etc.; and
Perform other duties as assigned by Management and/or Pod Leader.
Competencies/Skills:
Ability to handle confidential and sensitive information with a high degree of discretion and tact;
Ability to communicate effectively, in English and Spanish, with a range of individuals;
Possess strong organizational/clerical skills;
Ability to work alone or as part of a team;
Ability to pay very close attention to detail;
Ability to adhere to law office policies and procedures;
Ability to identify urgent tasks and to prioritize accordingly;
Able to practice appropriate office etiquette;
Ability to manage their time and multi-task effectively;
Ability to maintain composure and professionalism under pressure;
Ability to adapt to new situations and changing priorities; and
Qualifications:
Possess a working knowledge of personal injury pre-litigation matters;
Minimum 3 years of experience working in a Personal Injury law firm;
Familiarity with Microsoft Office Suite (i.e., Outlook, Word, Excel) and other applications and/or systems (i.e., Adobe, Internet);
Professional appearance and “get it done” attitude;
The right candidate will have excellent written and verbal communication skills; and
Bilingual, fluent in English and Spanish, is required.
ALL MEDICAL AND 401k BENEFITS AND PAID TIME OFF COMMENCES AFTER 12 MONTHS OF EMPLOYMENT.