Case Manager
Salary is 65k-71.5k
Administer cases in a timely manner per policies, and best practices. Discusses case issues to extract pertinent information and potential problems.
Collaborate with the Panelists to develop and administer their ADR practice including coordinating and scheduling of conference calls, pre-hearing preparation calls, and hearings.
Review closed cases to determine client satisfaction and future business opportunities.
Foster positive client relations and supports business development. Partners with Panelists to determine client satisfaction and future business opportunities.
Manage the coordination and re-scheduling of hearings or conference calls and pre-hearing preparation calls. Delegates to case coordinator team or administrative personnel, as needed.
Build relationships and assesses the overall client experience. Communicates and meets with the local manager to discuss case issues. Ensures that Panelists are meeting or exceeding annual practice goals.
Handle general inquiry calls ad responds to website information requests.
Proficiency in ADR processes and procedures.
An Equal Employment Opportunity Employer