North Beach Village Resorts is looking to Hire a Guest Service Supervisor to join our Hotel Operations Team.
If you are passionate about delivering exceptional guest experiences and leading a team to success. Please email resume only. Experience is not required but it's a plus, we are looking for someone to grow with our team and our operations.
Job description:
GUEST SERVICE SUPERVISOR
Job Summary: Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities include registering guests, assigning rooms, accommodating special requests, answering telephones, and exceeding guest expectations. Ensure guest's completely satisfied prior to departure. Other tasks may be assigned by the department head.
Job Duties:
Maintains an inventory of vacancies, reservations, and room assignments
Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures
Assist in interviewing, training, new hotel staff
Knows room locations, types of rooms available, and room rates
Registers arriving guests and assigns rooms
Assign work and supervise team members performance in all Front Desk procedures
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
Coordinates guest room maintenance work with the engineering and maintenance division
Uses persuasive selling techniques to sell rooms and to promote other services of the hotel
Knows daily activities and meetings taking place in the hotel
Reports any unusual occurrences or requests to the manager or assistant manager
Manages and resolves all guest complaints in a professional and courteous manner
Processes guest check-outs and handle monetary transactions
Hire and provide training to all guest services staff, schedule work of all visitors and staff and ensure compliance to all budget requirements and provide the required feedback
Oversee everyday operations of all front desk team members and coordinate with various potential owners and resolve all inquiries and complaints
Monitor and maintain inventory of all resort supplies and provide staff with all supplies as per requirement
Maintains a high level of professional appearance and demeanor
Performs other duties as assigned by management
Qualifications
High school diploma or equivalent.
Ability to communicate with the public, hotel staff, and management in a professional manner.
Knowledge of surrounding areas and local events.
Ability to understand and adhere to proper credit, and cash handling policies and procedures. Able to properly secure guest information.
Ability to learn safety, emergency, and accident prevention policies and procedures.
Skilled in the use of front office equipment.
Knowledge of proper telephone etiquette.
Ability to work a flexible schedule, including weekends and holidays.
North Beach Village Resorts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.