Opening for full and part-time positions working as a Front Desk Attendant at the iconic New Yorker Hotel in the MiMo district of Miami. As a front desk attendant, you will be responsible for:
Greet, welcome, and check in new guests.
Inform guests of policies during the check-in process.
Answer calls and direct calls to appropriate parties.
Relay information to guests, such as hotel rates, services, hours.
Make reservations, confirm reservations, and cancel reservations if needed.
Ensure guests are in appropriate rooms.
Answer all guest questions.
Field guest requests and relay to appropriate parties.
Verify guests’ payment methods.
Deliver room codes, give guests directions to their room.
Compute guests’ bills and post charges.
Send messages to guests.
Pick up mail, packages, and documents for guests.
Manage guest requests both in-person and by phone.
Inform guests when asked about local services, attractions, and dining options.
Meet with housekeeping staff to provide clarity on daily cleanings.
Complete and maintain incident reports, daily activity logs, or other documents requested by management.
Help with administrative and clerical tasks as needed.
Maintain a positive attitude at all times.
Take payment on all sales in lobby store.
Process all in-room charges as directed.
Go over all guest payments and charges during check-in and check-out as needed.
Process credit cards and accept cash payments.
Monitor guest’s visitors to the hotel.
Enforce hotel rules and regulations.
Alert management of any wrongdoing or guest misconduct.
Report emergencies to the authorities.
Keep an orderly front desk and reception area.
Experience in hotel front desk work welcomed but NOT NECESSARY. Shifts are from 8am-4pm and 4pm-11pm Monday-Sunday for full-time or part-time employment. Hotel located at 6500 Biscayne Blvd in MiMo District of Miami. Great opportunity to learn and grow within the hospitality industry in Miami Call +1 (786) 545-2204 to set up an in-person interview.