Client Relationship Specialist

The Client Relationship Specialist is responsible for facilitating the day-to-day communication between our clients and our laboratories, ensuring exceptional client experience and performing tasks within the various login departments.Essential Duties and Responsibilities:Manage all onsite inbound and outbound client communications via telephone and/or email in a timely, solutions-oriented manner.Monitor, record, and follow up with all voicemail communications and follow up with inquiries or concerns accordinglyAttend front desk at all times to advise walk-in clients about service information and project preparation.Maintain a constant overview of projects in all onsite testing departments that need login or client communication.Unpack shipments and document receipt of sample as needed.Update client and project data records in LIMS and CRM software systems.Collaborate with laboratory/operations personnel to resolve client inquiries, improve processes, and deliver results in a timely manner as required by each client.Ability to assist with all onsite administrative tasks as necessary.