Vacancy caducado!
Job Description
C O R E F U N C T I O N SExecution- Mentor, train, and otherwise aid, more junior Support Analysts
- Provide tier II support for CMiC and its ancillary software
- Troubleshoot and solve user issues
- Perform user account maintenance
- Manage subcontract templates and form letters
- Test application patches and upgrades
- Assist in gathering business requirements for business intelligence (BI) reports and dashboards
- Track and manage issues and requests in internal and external ticketing systems
- Create and/or update documentation
- Assist in the creation of procedures and best practices for applications users
- Maintain a positive work environment
- Participate in professional development activities including continuing education
- Demonstrate and practice Moss' core values: honor relationships, entrepreneurial spirit, and
- contagious energy
- Bachelor's degree in Information Technology or degree in related field.
- Knowledge & Experience
- 5+ years' direct work experience in an IT or software support environment, including all aspects of
- process development and execution.
- Working experience with Help desk ticketing solutions.
- Experience with basic server management.
- Familiarity with relational database systems and SQL, preferably PLSQL.
- Competent understanding of platforms such as CMiC, Jasper, PlanGrid, Procore.
- Solid working knowledge of current Internet technologies.
- Technically competent with various software programs.
Vacancy caducado!