Job Description
The customer service representative is responsible for providing excellent and effective customer service for all internal and external customers. This person will be required to have an in-depth knowledge of company products and programs as well as technical acumen. Excellent communication, problem-solving and follow-up skills are a must; the ability to work independently as well as within a team environment.
Essential Duties:
Assist clients by answering phones and emails in accordance with the Customer Service Standards
Assist clients with general program questions
Provide assistance in operating instructions
Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Reporting issues through the use of CRM.
Open cases in CRM regarding service issues, monitor, update and close cases in a timely manner in accordance with standards.).
Assists accounting with billing discrepancies.
Competencies:
Customer/Client Focus.
Problem Solving/Analysis.
Time Management.
Communication Proficiency/Bilingual.
Teamwork Orientation.
Excellent follow-up skills
Excellent Listing and phone skills
Multitasking
Conflict resolution
Adequate knowledge of word and excel
Job Types: Full-time, Part-time
Salary: $14.00 /hour