Job Title: Client Support Agent
Location: West Palm Beach, FL
Company: Safebound Moving & Storage
About Us:
Safebound Moving & Storage is a trusted moving company based in West Palm Beach, FL, specializing in local and long-distance moves, commercial relocations, packing services, and secure storage solutions. Our commitment to customer satisfaction and professionalism sets us apart in the moving industry.
Position Overview:
As a Client Support Agent, you will be responsible for managing customer inquiries, coordinating with brokers and outside carriers, and ensuring a smooth and efficient moving process. The ideal candidate will have experience with Granot, a proven track record in the industry, and a strong proficiency in Excel and/or Google Sheets.
Key Responsibilities:
-Handle customer inquiries and provide solutions to ensure high levels of satisfaction.
-Collaborate effectively with brokers and outside carriers to coordinate moving services.
-Utilize Granot for tracking and managing moving operations.
-Maintain and update data using Excel or Google Sheets.
-Demonstrate excellent time management skills to handle multiple tasks efficiently.
-Work cohesively with the team to achieve company goals and deliver outstanding service.
Qualifications:
-Experience with Granot is required.
-Minimum of 3 years of experience working with brokers or carriers in the moving industry.
-Proficiency in Excel or Google Sheets.
-Excellent time management skills and the ability to prioritize tasks effectively.
-Strong team player with the ability to work collaboratively.
What We Offer:
-Competitive salary.
-Opportunities for professional growth and development.
-A supportive and collaborative work environment.
How to Apply:
Interested candidates should submit their resume and a cover letter detailing their relevant experience to [email protected].
Join us and be a key player in delivering exceptional moving experiences!
Safebound Logistics LLC is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.