Customer Service Representatives Needed in Doral, FL - Hiring Now

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative in Doral, FL 33122. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and assisting them with their inquiries and concerns. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

Location:

Doral, FL 33122 (On-Site)

Pay:

$19.36 per hour

Hours:

Flexibility to work between 7:00AM-11:00PM 7 days a week

Expected to work 40 – 50 hours per week

Responsibilities:

Respond to incoming calls, and make occasional outbound calls.

Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks.

Complete basic call-related input in computer terminal to phone inquiries.

Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.

Attention to detail, ability to multitask is required.

Meet Quality Assurance (QA) and other key performance metrics.

Track and document all inquiries using the applicable systems.

Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures.

Work closely with the Supervisor(s) in resolving difficult and complex consumer interactions.

Requirements:

Must be a US Citizen

At least six (6) months of customer service experience required

Ability to speak and read English clearly, professionally, and fluently

Ability to pass a federal background check

Ability to comply with moderate computer usage including MS Office applications

Ability to work nights and weekends, as well as overtime and/or holidays as needed

Experience with and/or ability to use call center telephony equipment

Must have demonstrated excellent interpersonal skills and the ability to organize simultaneous tasks

Call center experience preferred, but not required

If you are interested and feel you meet the qualifications for this position, please send a updated copy of your resume to Kyle Heuer at [email protected].

Kyle Heuer

[email protected]