ManTech seeks a motivated, career and customer-oriented VTC Technician to join our Air Force / Space team at Eglin AFB .The VTC Technician's primary function is to support the United States Air Force’s 53rd Wing Technical Support Services (53rd WTSS) contract.Responsibilities:
Tier I & II customer support
Scheduling conferences using Cisco’s TelePresence Management Suite (TMS)
Responding to system outages and taking appropriate action(s) to alt-route and/or use available failover/back-up capabilities to meet VTC client needs
Conducting site surveys both remotely and on-site to determine specific requirements for new VTC system installations and/or upgrades
Conducting on-site VTC installations to include assisting with end network device configurations, equipment installations, and equipment configuration and check-out
Minimum Qualifications:
Bachelor’s degree in related discipline from an accredited college or university. 2 additional years of experience may be substituted for a degree
2+ years of experience with hands-on/practical experience in the installation, configuration and operation of classified and unclassified VTC systems
Active / valid DoD 8570.01-M IAT-II certification
Working/practical knowledge and understanding of IP networks and how they are implemented as part of VTC systems
Experience providing Tier I and II customer support of VTC systems
Experience with configuring and managing Cisco switches.
Experience with General Dynamics Type 1 encryption devices (e.g. TACLANE).
Familiarity with audio / video standards (e.g. H.323 / SIP protocols).
Hands-on experience conducting site surveys remotely and on-site to determine specific requirements for new VTC system installations and/or upgrades
Practical experience conducting on-site VTC system installations to include end network device configuration, equipment installation / configuration, and system check-out.
Security Clearance:
Current Top-Secret Clearance with SCI Eligibility
Eligibility for access to Special Access Program Information
Willingness to submit to a polygraph.
Physical Requirements:
Must be able to remain in a stationary position 50%
Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at [email protected] and provide your name and contact information.