Wild Fork is on a mission to transform the way people shop and eat protein. We opened the doors to our first retail grocery stores in 2018, and we have since expanded with ecommerce to deliver nationwide. As we continue to grow and open new stores around the country, we are always looking for foodies with a passion for protein to join our team.The Chief Operating Officer (COO) is primarily responsible for overseeing the day-to-day operations of Wild Fork Foods, ensuring efficiency, profitability, and customer satisfaction. They will drive the operational effectiveness of the business unit and work with the executive team to develop and implement strategies that drive business growth and achieve operational objectives.Key Responsibilities:
Drive the sales growth of the business.
Oversee budgeting, forecasting, and financial planning for the retail division. Monitor financial performance and implement cost-effective measures to improve profitability.
Develop and implement inventory management strategies to optimize stock levels, reduce costs, and minimize stockouts.
Manage the retail supply chain to ensure timely delivery of products and efficient distribution to stores.
Brand ambassador through assessing physical store branding in relation to the established brand guidelines and principles.Ambassador of our core values, competencies, and behaviors.
Leads People through hiring, training, developing the right profiles to support growth.Coaches and leads performance management.
Collaborate with the merchandising team to develop and implement product strategies that meet customer needs and drive sales.
Champion a customer-centric culture and drive initiatives to enhance the overall customer experience across all retail touchpoints.
Leads eCommerce fulfilment center operations while achieving process optimization and ensuring a seamless consumer experience while keeping the product cold chain intact.
Leads store operations through customer experience, operational processes, training, scheduling, replenishing, systems integration, inventory management, asset protection, permitting, etc.
Leads asset protection by adhering to our loss prevention best practices and maintenance of all the assets of the company.
Leads and implements our Health & Safety Program for MFC and stores. Track and report critical KPIs for OSHA Compliance purposes in facilities with more than 11 employees.
Handles Crisis Management to handle any situations that could impact people’s safety and business operations.
Develops and leverages internal and external partnerships and networks to maximize the achievement of business goals.
Leads growth plan for Real Estate by performing trade area assessments for each new store location through applying a complex understanding of demographics, income, and food consumption per capita.
Deep understanding of the local customers, key shopping behaviors, and unique product assortment needs.
Improves processes, policies, and practices to achieve the company’s goals and ensure stores, DCs, and fulfillment centers adhere to the company-wide rules and guidelines.
Helps improve the efficiency of support services like communication channels and IT and ensures free flowing communication amongst the operational units.
Works together with the Leadership team to develop and implement new plans/ideas that will enhance the operations of the company at large.
Oversees performance-based bonuses/salary increments that are given to workers that merit them.
Provides feedback on how the regions function to Leadership team on a regular basis so as to ensure that company general activities flow on the same wavelength.
Qualifications
A bachelor’s degree in business management or in any closely related field (master’s degree preferred)
At least 10+ years industry relevant experience in retail
Advanced attention to detail and organizational planning
Excellent written and verbal communication skills
Knowledge of MS Office, Word and Excel
Ability to adapt to the ever-changing retail/ecommerce environment while working in a cross-functional team.
Strong decision-making ability/skill
Strong analytical and organization skills
Ability to work as part of a team.
Excellent leadership skills
Must be able to work effectively and meet deadlines while working with minimal supervision.
Demonstrates ability to improve staff performance through motivation, training and setting clear expectations.
EOE/Vets/Disability