CHILD SUPPORT CASE PROCESSING CONSULTANT - 73004605 Date: Mar 21, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforceoperations/humanresourcemanagement/forjobapplicants/everify) .Requisition No: 849290 Agency: Department of RevenueWorking Title: CHILD SUPPORT CASE PROCESSING CONSULTANT - 73004605Pay Plan: Career ServicePosition Number: 73004605 Salary: $38,959.92 - $49,608.48 / annually Posting Closing Date: 03/31/2025 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) Florida Department of Revenue Child Support Program Child Support Case Processing Consultant (Operations Analyst I) Daytona Beach This is an Internal Agency Advertisement The Florida Department of Revenue’s Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training , tuition waivers, paid vacations, insurance, and retirement programs, visit our website (https://floridarevenue.com/sites/careers/SitePages/Home.aspx) . JOB SUMMARY: This Internal Promotional Opportunity is for an Operations Analyst I position on the Judicial Team which performs customer and team member support and is an excellent fit for critical thinkers. If you enjoy working with others and problem solving, this may be the position for you. Your duties would include:
Mentoring and training to team members
Initiating and responding to requests
Coordinating with internal and external partners
Researching and resolving case issues
Gathering information and analyzing case data to determine next steps
Assisting customers
Interacting with other states, employers, and other business partners
Making decisions based on case information and provided documentation
MINIMUM REQUIREMENTS:
Currently employed with the Florida Department of Revenue, Child Support Program.
Two years of experience conducting research and analyzing information to make decisions.
Experience coaching, mentoring or training others to include on the job training.
Two years of experience communicating with customers for the purpose of resolving inquiries.
One year of Child Support Program experience
SUBSTITUTIONS:
Relevant education may substitute for the required experience
SPECIAL NOTES:
This is an Internal Promotional Opportunity where applicants must currently be employed with the Florida Department of Revenue in the Child Support Program.
All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk and/or spam folders for correspondence regarding the hiring process for this position.
All experience, including examples of implementation, must be documented in detail on the candidate profile/resume.
COURT – This position requires routine travel for court attendance. Standard workday of 8am – 5pm, Monday through Friday.
This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.
This position requires the ability to utilize organizational skills for duties that involve attention to detail and accuracy.
SALARY: $38,959.92 - $49,608.48.
BENEFITS:
Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
ADDITIONAL INFORMATION YOU NEED TO KNOW
CONTACT INFORMATION: Andrea Roberts, (386) 317-7209,[email protected]
SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or e xperiences you stated on your candidate profile and/or resume.
CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.
CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.
REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement. Location: DAYTONA BEACH, FL, US, 32114 DAYTONA BEACH, FL, US, 32117 DAYTONA BEACH, FL, US, 32118 DAYTONA BEACH, FL, US, 32120 DAYTONA BEACH, FL, US, 32124 Nearest Major Market:Daytona Beach