Operations Manager

The Operations Manager works collaboratively with their direct supervisor to manage the program and facility. The Operations Manager is responsible for managing the milieu staff and promoting a positive work culture withing the program. The Operations Manager also takes responsibility for the physical facility and condition of the milieu to ensure the treatment spaces are safe, secure, and therapeutic. The Operations Manager collaborates with their direct supervisor and Operations to assure internal quality care, state licensing, and Joint Commission accreditation standards are met.ResponsibilitiesAssigns tasks related to the admission and intake process to the milieu staff, as appropriate.Supports the patient discharge process and assigns duties to milieu staff, as necessary.Participates in weekly treatment team meetings and contributes insights from milieu staff.Takes notes during the treatment team meetings regarding patient care and facility needs, and publishes these for staff to review.Facilitates Community Meeting, weekly, and any other psychoeducational groups, as needed.Provides oversight of groups being led by milieu staff and assists as needed.Ensures adherence by the entire staff to the program schedule.Manages patient charts and completes audits in a timely manner.Responsible for the entire hiring process of milieu staff. Works collaboratively with the Executive Director and Human Resources to ensure the program is staffed efficiently and adequately.Trains all new milieu staff within their scope and coordinates training with clinical team members, as appropriate.Supports in facilitating 90-day, annual performance reviews, and growth plans for milieu staff.Manages milieu employees’ schedules to ensure that all shifts are covered, and staff are not incurring overtime hours.Oversees timekeeping system to ensure that all timecards are submitted to payroll in a timely manner and reports any error or corrections to payroll as soon as possible.Possesses a complete and working knowledge of milieu staff job description to be able to support and supervise milieu staff.Responsible for covering milieu shifts, when needed.Functions as the Infection Control Officer and ensure staff adherence to Infection Control Protocols.Must be proficient in all company, Joint Commission, and HIPAA policies and procedures.Co-facilitates monthly employee trainings.Required to sit at a meal and/or snack a minimum of once per week.Maintains inventory of household and office supplies and assures the facility is appropriately stocked.Maintains awareness of the budget and ensures program is staying within the OpEx budgets.Responsible for the maintenance of the facility and provides weekly feedback to the home office regarding any environment of care issues.Responsible for the maintenance of the facility vehicle.Performs/assigns emergency drills and assures the appropriate documentation is completed and submitted.Coordinates and communicates weekly community outing for approved patients.Participates in a weekly on call rotation alternating with team members.This is a full-time position working Monday through Friday from 9am to 5pm.For a virtual tour of the facility, please visit our website at discoverymood.com