Description
Contact customers with overdue accounts via phone, email, or mail to discuss outstanding balances.
Negotiate payment plans and arrangements with customers based on their financial situations.
Document all interactions and payment agreements accurately in the company's database.
Monitor payment statuses and follow up with customers on missed payments.
Provide exceptional customer service while effectively communicating payment expectations and deadlines.
Collaborate with other departments, such as billing and sales, to resolve customer inquiries and discrepancies.
Identify and escalate accounts that require further action, such as legal proceedings or account suspension.
Stay informed about company policies, procedures, and regulations related to collections practices.
Meet monthly collection goals and targets set by management.
Continuously seek opportunities to improve collection processes and procedures.
Additional Skills & Qualifications High school diploma or equivalent; associate's or bachelor's degree is a plus. Previous experience in collections, accounts receivable, or a related field preferred. Strong negotiation and communication skills, both written and verbal. Excellent interpersonal skills with the ability to build rapport and trust with customers. Detail-oriented with strong organizational and time management abilities. Ability to work independently and collaboratively in a fast-paced environment. Proficiency in basic computer skills and experience with CRM software or similar tools. Knowledge of relevant laws and regulations governing collections practices is advantageous. Ability to handle sensitive information confidentially and ethically. Willingness to adapt to changing priorities and embrace new challenges.Pay and BenefitsThe pay range for this position is $18.00 - $21.68/hr. Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Coral Gables,FL.Application DeadlineThis position is anticipated to close on Feb 14, 2025.About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.