Vacancy caducado!
Do you have a passion for looking at ways to use data to guide operational improvements that impact hundreds of Cast? Do you enjoy bridging the gap between data and storytelling? As a Disney Vacation Club Member Experiences Analyst, you will help support our daily operation in addition to providing analytical support to influence our area and business strategies. You will be part of an analytics team that supports the Disney Vacation Club Member Experiences team, the Disney Vacation Club Contact Center, and our Sales Support teams, all of which provide business intelligence related to our operation and overall experience for our valued members. Become part of the Disney Vacation Club Member Experiences Analytics team and help make magic for our Cast and our Members all across the globe.You will report to the Manager, Labor and Planning.You Will:On any given day, as a Member Experience Analyst, you might:
Provide insights into data to explain changes, anomalies, and trends related to business performance
Coordinate the development and ongoing maintenance of forecasting models
Query and identify gaps and inconsistencies in sophisticated data and provide solutions
Develop and maintain localized technologies that support the operation and support increased operational efficiencies
Conduct ad hoc analysis in support of key business objectives, craft and lead speech analytics queries using Nexidia (voice analytics solution)
Provide recommendations to Senior/Executive leadership for process improvements derived from analytical insights
You Will Have:Here’s what you need to be successful at this job:
Knowledge of Workforce Management business processes, systems, and data sources (Workbrain, SAP, etc.)
Ability to influence collaborators (operational leaders, business partners, etc.) and work closely with them to resolve acceptable solutions
Ability to communicate and translate data and information into easily understandable visual contexts/dashboards
Proven strong written, verbal communication and interpersonal skills
Proven partnering and relationship-building skills
A detailed understanding of data architecture, warehouses, and database infrastructure, and maintaining reporting platforms (including discovering and solving for gaps in current reporting)
2+ years of business reporting, analytics or business information systems required
2+ years of Microsoft SQL Server experience required
2+ years of data visualization (Tableau, PowerBI, etc.) experience required
Preferred Qualifications:
1+ year of forecasting experience preferred
1+ year of Python/R experience preferred
1+ year of Alteryx (data science/process solution) preferred
1+ year of Nexidia speech analytics preferred
Experienced knowledge of data manipulation, data querying & data management (SQL), knowledge of contact centers and related metrics
Outstanding analytical and conceptual thinking skills
Advanced technical skills
Required Education:
Bachelor's Degree or equivalent
Preferred Education:
SQL Associate cert. preferred
Tableau Data Analyst cert. preferred
Alteryx Designer Advanced cert. preferred
Nintex cert. preferred
This position is located in Celebration, FL.#LI-AA4Location: Celebration,FloridaJob Posting Company: Disney Vacation ClubThe Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
Vacancy caducado!