Customer Support Multifamily B13

Position SummaryAs a Customer & Product Service Administrator, you will play a vital role in ensuring exceptional customer experiences and efficient product service operations. You will be responsible for engaging with customers, processing orders, handling service-related inquiries, and supporting product servicing activities. This role requires excellent problem-solving skills, attention to detail, and a proactive approach to managing customer and product service needs.Key ResponsibilitiesCustomer Service Administration:Engage with customers via phone and email to understand their requirements and provide appropriate solutions.Process purchase and sales orders accurately and efficiently.Generate quotes for services and repair needs.Address customer complaints with professionalism and empathy.Handle inquiries regarding shipment status, billing, warranty claims, and basic product information.Collaborate with internal teams to escalate and resolve issues promptly.Maintain and update customer records in the database.Product Service Administration:Assist with the kitting, configuration, repair, and calibration of FRS Products.Process service orders, including repair, calibration, and returns.Coordinate with service technicians to track product repairs and ensure timely resolution.Generate shipping documents for FRS Products.Maintain accurate documentation of product servicing activities and customer interactions.Support internal teams with product-related administrative tasks as needed.Qualifications & SkillsExcellent verbal and written communication skills.Strong interpersonal skills with the ability to build and maintain customer relationships.Detail-oriented and capable of managing multiple tasks in a fast-paced environment.Problem-solving skills with a focus on delivering practical solutions.Ability to work independently and collaboratively with internal teams.Experience in order processing, service coordination, or a similar role is a plus.This role is ideal for someone who enjoys a mix of customer interaction and product service coordination, ensuring seamless operations and high customer satisfaction.Fortive Corporation OverviewFortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.Fortive: For you, for us, for growth.About FlukeFluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected] or EquityThis position is also eligible for bonus as part of the total compensation package.Pay RangeThe salary range for this position (in local currency) is 35,700.00 - 66,300.00This position is also eligible for bonus as part of the total compensation package.The salary range for this position (in local currency) is 35,700.00 - 66,300.00We are an Equal Opportunity EmployerFortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].