Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time customer support jobs!OVERNIGHT SHIFT - HYBRID Position in Jupiter, Florida: Remote Work possible after successfully completing 45 days in office training and meeting required metrics!Starting Rate at $17.00 per hour, with increased rate for bilingual French speaking representatives of $18.00 per hourDeposita, an Allied Universal® Company, is hiring a Customer Experience Technical Representative. Deposita is the market-leading innovator in cash automation. We are a software-based technology company with a history of delivering innovative solutions. Our team members are motivated individuals that help each other to do remarkable things every day. We face challenges together, and we win together. And together, we deliver world-class solutions that transform the way the world uses cash automation technology. We are careful to select people for our team who have demonstrated excellence through their skills and background. You are the perfect fit for our team and this important position as a Customer Experience Technical Representative if you are organized, flexible, a team player, have a strong desire to learn, and obsessive about details and love to solve problems. You will need to confidently diagnose, troubleshoot, and accurately resolve device issues while delivering an exceptional customer experience.
Must possess a minimum of one (1) year of experience in a technical support role or equivalent experienc e
Two (2) Year previous call center experience required
RESPONSIBILITIES:
Provide timely, efficient, and professional service to all customers and partners
Receive inbound calls to assist in installations, connectivity, or configurations of new and current devices
Organize and prioritize outbound calls related to device connectivity and device health.
Receive Customer Support escalations for hardware or software troubleshooting
Proactively evaluate and troubleshoot device issues
Manage device configuration settings
Pull and analyze reports to track specific issues and trends in our device estate
Various projects requested by supervisor
Process enhancements
Authorize access to devices and escalations to manufacturers
Make recommendations for updates to Standard Operating Procedures
QUALIFICATIONS (MUST HAVE):
High school diploma or equivalent
Ability to obtain and maintain all necessary state or federal licensing requirements.
Must possess a minimum of two (2) year of experience in a technical support role or equivalent experience
Stable work history must demonstrate each of the following:
Strong understanding of customer service and customer relations
Ability to exercise good judgment and decision-making
You are a highly motivated individual with a strong desire to learn
Effective oral and written communication skills; able to write informatively, clearly, and accurately
Planning, organizing, time management skills
Proficiency with Microsoft Office applications
Problem solving skills; advanced creativity in developing solutions
Active listening skills
Attention to detail; able to identify critical issues quickly and accurately and assess and evaluate situations effectively
Multi-tasking skills
Able to synthesize facts, concepts, principles; compile, sort, and interpret data
Research, investigate, compile information
Able to adapt in a changing environment
Setting and achieving goals
Skilled in encouraging effective teamwork
PREFERRED QUALIFICATIONS (NICE TO HAVE):
Experience in a call center environment
Experience working fully remotely and the ability to train remotely
Ability to speak, read, and write fluently in French (Canadian dialect)
BENEFITS:
Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company’s 401(k)plan, subject to eligibility requirements
Eight paid holidays annually, five sick days, and four personal days
Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.
Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.comIf you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .Location: United States-Florida-Boca RatonJob Category: Administrative