OPERATIONS & MGMT CONSULTANT I - SES - 64058555 Date: Mar 21, 2025 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforceoperations/humanresourcemanagement/forjobapplicants/everify) .Requisition No: 849250 Agency: Department of HealthWorking Title: OPERATIONS & MGMT CONSULTANT I - SES - 64058555Pay Plan: SESPosition Number: 64058555 Salary: $41,000 - $44,000 annually Posting Closing Date: 03/26/2025 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) Thank you for your interest in career opportunities with the Florida Department of Health in Polk County. If you are looking to establish a successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join our team! Applicants will be contacted directly if selected for an interview. Your Specific Responsibilities: This position spends the majority of the time engaged in supervisory responsibilities. This includes communicating with, motivating, training, and evaluating employees in addition to planning and directing employees' work. The incumbent has the authority to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline subordinate employees or effectively recommend such action. The incumbent will also be required to develop performance expectations, meet with staff regularly to discuss performance, complete performance reviews, maintain vacation and work schedules, ensuring proper coverage, and complete timesheets. The incumbent if part of a global public health organization and is expected to support the Florida Department of Health in Polk County in its missionto protect, promote, and improve the health of all people in Florida through integrated state, county and community effortsand its vision to be theHealthiest Statein the Nation. Furthermore, the incumbent is expected to incorporate the agency values ofInnovation,Collaboration,Accountability,Responsiveness andExcellencein all aspects of their work. The incumbent in this position reports to the Health Center Administrator for the Communicable Disease Program. This position requires ability to use independent judgment in setting priorities, coordinating work, and handling multiple responsibilities while using a high degree of tact and diplomacy. It requires skillful time management, as the incumbent must have the talent for accepting and completing special projects with accuracy and thoroughness as they arise. Duties and responsibilities include the supervision of various secretarial and administrative functions, which require knowledge and skills in the use of various computer software programs. In addition, this position will directly supervise the clerical staff of the Patient Care Clinic and Immunization clerical staff. Supervisory Duties
Prioritize, assign and arrange the workloads of the clerical staff.
Work along with and motivate staff to complete assigned duties.
Monitor work for completion, accuracy and compliance with overall Department of Health Policies.
Prepare reports on program activities
Evaluate employees through established evaluation criteria and meet with employees regularly to ensure the established criteria are met.
Communicates on regular basis with employees both individually and collectively.
Communicate with all clinic supervisors to ensure productive clinic flow.
Encourage positive attitudes and good relationships among staff members.
Facilitate quality improvement in achieving customer satisfaction.
Monitor billing module activities to ensure reimbursement of services.
Monitor authorizations for services and referrals to outside resources.
Performs billing duties and cash handling responsibilities as necessary in accordance with policy.
Maintain employee’s time, attendance, and mandatory training records.
Maintain current job descriptions and performance standards of direct reports.
Clerical Responsibilities
Prepare and oversee training guidelines/calendar for new staff to ensure productive transition.
Maintain Health Management System scheduling templates and adjust according to provider calendar.
Daily clinic rounds to ensure efficient/effective clerical services.
Functions as back up for all clerical support (billing, registration, scheduling)
Runs telephone reports on clerical staff to ensure productivity and customer satisfaction.
Assist in processing of certified letters and postage.
Assist in scheduling and coordinating meetings, arranges locations, making notifications as applicable.
Monitor clinic client schedules and keeps schedule templates up to date.
Monitor Front Desk Registration Process including appointments, financial eligibility, and check-in and scanning.
Purchasing
As assigned, will handle purchase requisitions, purchase orders and blanket purchase orders submitted for the STD and Patient Care Clinic. This includes Labs, FedEx, copy machines, biomedical waste, archive, shredding, fax machines, radiology, language line, and sign language contracts.
Duties include ordering from Vendors using P-Card, track all purchases until order is filled, invoice received and processed for payment, maintaining log of all purchasing activities, and reconciling the P-card log from the Fiscal Office.
Assist in performing Inventory and procurement of forms, supplies, and equipment for the STD, and Patient Care Clinic.
Maintain vendor purchasing file/log.
Works closely with the finance department on budget management and budget coding accuracy.
Assist in disbursing supplies as they are received and/or needed by staff.
Assist in processing certified letters and postage.
Monitor expenditures to remain within the approved budget.
Invoicing/Budget
Receive and process specified invoices for the Patient Care Clinic which includes checking of Medicaid rates and insurance verification.
Reviews charges to ensure coding accuracy.
Monitors monthly expenses for the STD and the Jail Linkage Program.
Assists the Health Center Administrator in tracking of budget and data input, and report preparation.
Processes, reviews and prepares a variety of fiscal paperwork including telephone bill and other communication, requisitions and invoices for STD and Patient Care clinic.
Medical Records
Information Custodian for the STD and Patient Care Clinic and assigned information sets; maintains confidentiality of the information in accordance with State and Federal statutes, rules, regulations and Department of Health information Security Policies and Procedures, in accordance with Protocol: Security-3 V, Sec. 1-3.
Responsible for maintenance of security and confidentiality of Medical Records.
Keep all Staff abreast of any policy and form changes.
Oversee the transfer of records from one unit to another ensuring documentation is accurately completed.
Ensure records are closed and purged yearly.
Oversee the maintenance of all logs related to Medical Records.
Assist in processing release of information, which includes faxing and/or scanning records to appropriate destinations, ensuring all related authorization forms have been signed prior to any record release.
Trains and monitors staff using the clinic’s phone system.
Miscellaneous
Assist in submitting help desk tickets for STD and Patient Care Clinic.
Interpret established policies and provide information for the resolution of problems.
Generate, submit, and monitor Net Facilities workorders. Escort vendors around facilities including secured areas as needed for annual maintenance and/or repairs.
Required Knowledge, Skills, and Abilities:
Knowledge of office procedures and practices.
Knowledge of the principles and techniques of effective communication.
Knowledge of the methods of data collection.
Knowledge of basic arithmetic.
Ability to understand and apply applicable rules, regulations, policies and procedures.
Ability to deal with the public in a tactful and courteous manner.
Ability to work independently.
Ability to utilize problem-solving techniques.
Ability to plan, organize and coordinate work assignments.
Ability to communicate effectively.
Ability to establish and maintain effective working relationships with others.
Qualifications:
Current Florida Driver License
High School Diploma
Other job-related requirements for this position:
Emergency Duty: Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.
Confidentiality: “Incumbent may have access to records containing Social Security numbers in the performance of their job duties.”
Florida Department of Health Mission, Vision, and Values:
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.
Where You Will Work:
Bartow, FL
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
Annual and Sick Leave benefits;
Nine paid holidays and one Personal Holiday each year;
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
Retirement plan options, including employer contributions
(For more information, please click www.myfrs.com );
Flexible Spending Accounts;
Tuition waivers;
And more!
For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com .
Please be advised:
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
If there are any problems applying online, please call People First Staffing Administration: (877) 562-7287.
Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m., ET. TTY users, call (866) 221-0268.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.Location: BARTOW, FL, US, 33830 Nearest Major Market:Lakeland