The Licensed Complex Spa Coordinator assumes accountability for sales and operations of the South Beach and Aventura Spa Teams. Areas of responsibility include driving service & retail revenue, customer service, employee relations, team development and daily operations.FINANCIAL Responsible for the achieving budgets for service and retail revenue across multiple unitsEnsure the spa achieves spa operation costs regarding product & supply budgets and spa service feesComplete employee payroll bi-weekly HUMAN RESOURCESResponsible for hiring and onboarding of all spa employees Ensure all employees are adhering to standards outlined in the employee handbookIdentify and highlight top performing service providersFacilitate employee discipline as neededCOACHING & DEVELOPMENTHold monthly spa team meetingsProvide daily support and coach to spa service providersLead 1:1 development meetings with each service provider monthlyPerform annual reviews with all spa tea membersAssist AGM in training of Front Desk Associates on spa software and servicesManage Multiple TeamsCLIENT ENGAGEMENTOffer skincare or bodywork services to members and guestsComplete daily outreach to recent clients of the spaConsistently follow-up with top clients to ensure future bookingsEngage with new members of the club regarding spa service offeringsHandle client questions and concernsOPERATIONSOperating Multi-unitsOffer spa services at supported locationsComplete spa retail and supply inventory is completed monthlyCreate monthly action plans to ensure successEnsure appropriate shift coverage at all timesMaintain brand standards within the spaAttend all club eventsAttend MA meetings, PT forum and Front Desk meetingsWork closely with all ancillary department leaders to encourage a culture of collaboration Maintain knowledge of massage therapy and esthetics licensing requirements, laws and local ordinancesMaintain knowledge of, and participate, in all club services, programs and products