Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.The Project Manager is accountable for coordinating and managing clients’ projects through all phases of laboratory operations, including project set-up and maintenance, login review, communication of analytical issues, client account maintenance, reporting, invoicing, bottle orders, client pickups, and identification of work share facilities. The PM II role fosters and develops client relationships in support of the laboratory mission.Understanding of environmental regulations and monitoring protocols is essential.Essential Duties and Responsibilities:Project set-up
Project review in LIMS
Sets up project
Adds any project notes (special reporting and invoicing instructions, etc.)
Reviews project documentation (permits, SOW, QAPP, and purchase/task orders)
Adds any project documentation to central repository (permits, SOW, QAPP, and purchase/task orders)
Sets up client for Total Access
Manages purchase orders, task orders, contracts, and change order requests
Verifies that lab compound lists and limits meet project requirements for new projects not quoted
Adds any project specific limits/lists to LIMS
Deliverable assignment and delivery route
For new projects not quoted, confirms that EDD format is available (deliverable assignment and delivery route). Submits a helpdesk ticket for any new formats needed.
Communicates project details to operations
Initiates project kick off call with client and pertinent staff, if needed
Engages work share labs, service centers, and non-Eurofins Environment Testing America locations as needed for new projects not quoted
Works with operations to ensure adequate capacity for incoming work (forecasting)
Provides updates to operations on upcoming work
Familiarity with state and national program requirements as it pertains to work mix
Create bottle orders
Schedules courier or field sampler, if needed
Confirms non-Eurofins Environment Testing America subcontract labs are on the approved list and set-up as vendors for new work
Confirms non-Eurofins Environment Testing America subcontract labs are on the approved list and set-up as vendors for existing work
Initiates approval process for any subcontract labs not on the approved list
Generates subcontract paperwork
Generates accounting software requisition when sending subcontract samples
Verifies that lab certification meets project requirements
Verifies that lab compound lists and limits meet project requirements for new quotes
For new quotes confirms that EDD format is available (delivery assignment and delivery route). If a new format is needed, submits a helpdesk ticket
Engages workshare labs, service centers, and non-Eurofins Environment Testing America locations as needed for new quotes
Provides supporting documentation to client as needed (contact list, bottle table with preservation, etc.)
Sample Receipt
Communicates any issues to clients for duration of project
Manages incoming work for Rush and short holds
Reviews log-in
Resolves log-in issues with client
Informs client of any log-in discrepancies
Sets samples to “available” after review
Sends client sample receipt confirmation
Reviews draft invoice
Confirms that any client needed information (purchase order, project number, etc.) is recorded in LIMS for invoicing
Reporting
Client specific report requirements
Reviews job list daily and manages due dates
Communicates any expected delays to clients before the job due date
Confirms any data anomalies (filtered > dissolved, deviations from historicals, etc.) with operations before submitting to client
Reviews reports and EDDS before issuing to the client
Confirms correct report format and EDD format is used
Creates and issues final report by client due date
Issues final data packages
State reporting forms and submission
DMR forms
EDD checkers
Data upload
Compiles case narratives
Invoicing
Sets up delivery route
Reviews final invoice before issuing to client
Generates credit/debit memos as needed
Submits credit/debit memos for approval
Submits approved credit/debit memos to client, if needed
Submits revised invoices
Initiates follow up calls to confirm correct invoicing
Works with collections on A/R follow up
Regular review of A/R status
Client set-up
Work with CSM to communicate lab capabilities to the client
Requests new client review
Confirms sales assignments with Business Development Manager and Account
Executives
Takes new quote requests from clients
Reviews client contract requirements/coordinates review with CSM, LD, etc.
Reviews purchase orders
Submits purchase orders for approval and returns approved orders to client
Follows up on client terms and credit limit
Account Maintenance
Follow up calls and visits with clients
Submits client complaints and participates in corrective action / follow-up as needed
Communicates client issues / complaints to sales
Follows up on client requests
Provides technical support as needed
Uses company resources to follow up on client requests
Familiarity with company capabilities and key contacts
Forward opportunities and leads to sales
Forecasts upcoming work
Asks for the next opportunity
Supports the follow up of quotes/bids for tracking purposes
Mentors less senior staff on account maintenance
Area of responsibility (air, regulations, etc.)
Quotes & Proposals
Initiates project QAPP review with operations, quality assurance, and subcontract labs as needed
Initiates technical support from operations as needed (special requests, method development, technical review, etc.)
Quote generation and approvals
Reviews client quote requests for capabilities, certifications, scope
Confirms client contracts (if applicable) and pricing
Determines lab placement for the work
Confirms that lab certification meets project requirements
Confirms that lab compound lists and limits meet project requirements
Creates quotes
Submits quotes for approval
Sends quotes to client
Forecasts quotes
Provides QAPP/SOW information to the client as needed
Updates status in LIMS
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill or ability required.Education/Experience (BMQ):Education:BS/BA in Chemistry/Sciences (six years related experience may substitute for a degreeExperience:
Minimum 2 years of client-relationship/customer service experience or Project Management experience
Prefer 1+ year bench chemist or field experience
Requires additional lab training in methods and QA across multiple Departments
Understanding of environmental regulations and monitoring protocols is essential.
Authorization to work in the United States indefinitely without restriction or sponsorship
Professional working proficiency in English is a requirement, including the ability to read, write and speak in English
Ability and/or Skills (BMQ):
Able to learn Eurofins Environment Testing America services, products, testing capabilities, technology, production, and support systems
Program specifications and laboratory procedures
Environmental regulations
Process improvement methods
QA program plan
Contract compliance
Laboratory methods and techniques
Knowledge of the LIMS
Strong interpersonal skills
Effective problem-solving skills
Effective communication skills
Effective time management skills as demonstrated by successful and timely completion of projects
Strong organizational skills
Proven client service skills
Leadership skills
Computer skills - using routine software applications, such as
Outlook, Office, Excel, Word, Access, and PowerPoint.
Multi-tasking to complete all client requirements, facility requirements, and Eurofins requirements
Adaptability and flexibility to meet the demands of frequently changing priorities
Ability to ensure requirements for On Time Delivery are met.
Effective verbal and written communications for client interactions, facility interactions, and problem resolution.
Problem resolution—Raise issues and identify obstacles for resolution to meet client needs and requirements. Ensure that the right people are involved with the resolution of issues that cannot be personally resolved.
Manage conflict resolution.
Attention to Clients: Demonstrates a desire to understand customer needs; listens to what customers are saying and asks questions as appropriate; demonstrates awareness of client goals. Follows up with clients during projects and following project completion; keeps clients up to date about decisions that affect them; seeks the comments, criticisms and involvement of clients; adjusts services based on client feedback.
Technical Familiarity: Seeks information from a variety of sources in a variety of ways to respond to client’s technical questions about the project and to effectively communicate project status.
Full-time position working Monday - Friday 9am - 6pm. Candidates living within a commutable distance of Altamonte Springs, FL are encouraged to apply.Compensation range: $50,000 - 60,000/yr.Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.To learn more about Eurofins, please explore our websitewww.eurofinsus.com.We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!Find out more in our career page: https://careers.eurofins.com/Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and Eurofins Scientific 2/2 March 2023 agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.In 2022, Eurofins generated total revenues of EUR 6.7 billion, and has been among the best performing stocks in Europe over the past 20 years.Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.