DISTRIBUTED COMPUTER SYSTEMS ANALYST - 64066454 Date: Aug 14, 2024 Location: ALACHUA, FL, US, 32315 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforceoperations/humanresourcemanagement/forjobapplicants/everify) .Requisition No: 835210 Agency: Department of HealthWorking Title: DISTRIBUTED COMPUTER SYSTEMS ANALYST - 64066454Pay Plan: Career ServicePosition Number: 64066454 Salary: $41,561.67 - $45,717.73 Posting Closing Date: 09/03/2024 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) Your Specific Responsibilities: This position supports the information technology (IT) needs of the Children's Medical Services Managed Care Plan, Child Protection Team (CPT), and Sexual Abuse Treatment Program (SATP) offices. Hereafter, these programs will be referenced, in total, as Children’s Medical Services (CMS). The support includes administration of computer systems, user training and support of computer and network hardware, information security, software, and access to the Department of Health (DOH) intranet and Internet. Information Security: Responsible for implementing IT solutions adhering to information security policy. Maintains building security codes, access control lists, and reports for all internal and external employees and vendors. Manages file backup solutions, in a secure manner. Executes information security assessments in coordination with the regional lead, and implements solutions to areas found deficient. Responsible for managing Active Directory containers including user setup and implementing Logical Access Control changes. User Support: Serves as a primary helpdesk support analyst for multiple locations. Answers helpdesk calls, determines nature of the issue, and enters work order or trouble ticket into the Information Technology (IT) Helpdesk system. Assists users with basic software application support with all applications. Assists users as an organizational unit (OU) manager with routine network access problems including account lockouts and password changes. Communicates on a regular basis with users, notifying them of any IT issues and instructs users in necessary action to be taken. Network and Telecommunications Support: Coordinates and schedules maintenance, operation, enhancement, and support of local area network, wide area network, and telecommunications systems. Assists the Regional System Administrator in the development and coordination of a distributed infrastructure that adheres to information security policy for the CMS office(s) supported. Submits communications service requests (CSRs) and coordinates changes with vendors. Maintains voice over internet protocol (VoIP) telephone system(s), which includes providing support to VoIP users. Hardware Support: Responsible for all desktop and server support to include setting up, installing, upgrading, patching, security and troubleshooting PC hardware and software within established standards and guidelines, while supporting users’ request. Configures scanner-copier-printers to function in line with information security policy. Telemedicine Support: Responsible for providing tier 1 telemedicine support and services to the CMS offices in the region. Training and Continuing Education: Responsible for staying abreast of the current information security and information technology (IT) skill sets. Other Support Functions: Responsible for providing tier 1 support of forensic interview recording software and child abuse digital image management systems. Conducts on-going support to identify methods/techniques for improving the use of existing hardware, software, information security and to improve written documentation. Serves as liaison with vendors in solving routine problems with the communication components. Serves as project lead for various IT related projects and facilitate completing them in a timely manner or within a predetermined timeframe set by the Regional System Administrator. Required Knowledge, Skills, and Abilities:
Travel is required for this position to resolve issues onsite and meet with vendors from time to time, as well as for periodic training and regional IT needs to be determined.
Operational knowledge of local area networks (LAN), wide area networks (WAN), Microsoft desktop and server operating systems, desktop imaging and deployment methodologies, virus and security software, Healthcare Insurance Portability, and Accountability Act (HIPAA) and information security, file backup and restore solutions, and software and application support.
Knowledge, skills and abilities, including utilization of equipment, required for the position:
Operational knowledge of local area networks (LAN), wide area networks (WAN), Microsoft desktop and server operating systems,desktop imaging and deployment methodologies, virus and security software, Healthcare Insurance Portability, and Accountability Act (HIPAA) and information security, file backup and restore solutions, and software and application support
Knowledge of VOIP systems, Active Directory and Logical Access systems.
Qualifications:
High School Diploma.Valid Driver LicenseAssociates or Bachelor's in computer science disciplines preferred.6 Years experence (A degree can be substituted on a year for year basis as experience.) preferred.Certifications preferred.Florida Department of Health Mission, Vision, and Values: Mission: To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts. Vision: To be the Healthiest State in the Nation. Values: I nnovation: We search for creative solutions and manage resources wisely. C ollaboration: We use teamwork to achieve common goals & solve problems. A ccountability: We perform with integrity & respect. R esponsiveness: We achieve our mission by serving our customers & engaging our partners. E xcellence: We promote quality outcomes through learning & continuous performance improvement. Where You Will Work: This is a telework position in Alachua, Florida. The service area for the incumbent will include the following counties, Alachua, Marion, Columbia and Lake.The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:
Annual and Sick Leave benefits;
Nine paid holidays and one Personal Holiday each year;
State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
Retirement plan options, including employer contributions
(For more information, please click www.myfrs.com );
Flexible Spending Accounts;
Tuition waivers;
And more!
For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com .
Please be advised:
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement. Nearest Major Market:Tallahassee