Position Summary:
We are seeking a motivated and experienced Residential Service Manager to lead our residential service team. The ideal candidate will have strong leadership skills, technical knowledge of pool systems, and a passion for delivering outstanding customer service.
Key Responsibilities:
Oversee daily operations of residential pool service technicians
Schedule and dispatch service calls efficiently
Provide technical support and guidance to field staff
Ensure high-quality service delivery and customer satisfaction
Communicate with customers to resolve issues and provide updates
Train, mentor, and evaluate service technicians
Manage inventory and coordinate with suppliers for parts and equipment
Monitor and report on team performance, productivity, and customer feedback
Maintain compliance with safety and company standards
Qualifications:
3+ years of experience in pool service, with at least 1 year in a supervisory or management role
Strong understanding of pool equipment, water chemistry, and maintenance procedures
Excellent communication and organizational skills
Proven leadership abilities and team management experience
Valid driver’s license and clean driving record
CPO (Certified Pool Operator) certification is a plus
Ability to lift 50 lbs and work outdoors in various weather conditions
Self-motivated and able to work independently or as part of a team
Perks & Benefits:
Company vehicle and tools provided
Training and certifications
Growth opportunities within the company
Friendly and supportive work environment
Interested? Let’s talk!