Independent Land Rover Specialists is looking for “A” players! We are growing, and are looking for top level talent to join our team. Is that you? Check us out!
“At Independent we provide our customers with an ownership experience that is unparalleled in service, expertise, and passion for the Land Rover lifestyle. We do this by exhibiting our core values every day - Transparency, Community, Expertise, Passion and Results”
Position Summary
The Service Technician is responsible for performing diagnostics and repairs for our customer’s vehicles in an ethical and efficient manner.
The Service Technician is responsible for maintaining a level of production to ensure shop profitability. They are to address any customer vehicle concerns, as well as fully inspect vehicles utilizing our digital inspection reporting tool and providing all necessary information to the sales department to relay to the customer. They are also responsible for performing any services and/or repairs the customer requests. The Service Technician will also perform follow up communication with our customers via thank you cards and phone calls.
Ultimately, a successful Service Technician will provide the sales department with all the information they need to communicate to our customers effectively, and provide our customers with quality and dependable service for their vehicles while helping build a relationship based on trust and transparency.
About Us
At Independent Land Rover Specialists we provide our customers with an ownership experience that is unparalleled in service, expertise, and passion for the Land Rover lifestyle. We do this by honoring our core values throughout our customer interactions as well as our hiring process. We are transparent through everything, a community of enthusiasts, experts in our field, passionate about what we do, and provide quality & dependable results.
Objectives
Maintain a professional appearance
Maintain a clean workspace including toolboxes, bay areas, equipment and supply areas
Attend and participates in all shop meetings
Ensure that all customers are greeted promptly and directed to front office
Diagnose cause of customer concerns and/or vehicle malfunctions
Examine vehicles to determine if further safety or service work is required or recommended
Complete electronic inspection reports including photographs and videos
Perform work as outlined on repair orders with efficiency and accuracy
Communicate with service advisor if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time
Document all work performed and recommended on repair orders
Road test vehicles when required or refer to the test technician
Ensure that customer cars are kept clean. Notify service advisor immediately of anything that has happened to change the appearance or condition of a vehicle
Maintain all shop-owned tools and manuals. Return them to the proper place and in the same condition as they were received
Operate all tools and equipment in a safe manner
Participate in all training programs that are made available
Competencies
Ability to read write and interpret documents such as reports, safety rules, operating and maintenance instructions, business correspondence and procedure manuals
Ability to speak effectively before groups of customers or employees of organization
Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume
Ability to apply common sense understanding to carry out detailed written, diagram, or oral instructions.
Ability to use shop tools and equipment such as vehicle lifts, tire mounting and balancing machines, alignment machines, tablets and computers for electronic vehicle inspections
Education, Certifications & Experience
Two or more years related experience and/or training; or equivalent combination of education and experience
Valid government issued driver’s license
ASE & other technical certifications preferred but not required
Physical Requirements
Must be able to lift, pull or push heavy objects
Prolonged periods of standing while inspecting and servicing vehicles
Commitment to Diversity
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Independent Land Rover Specialists recognizes that a diverse staff, reflective of our community, is an integral part of a successful and ethical business. We hire talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.
Benefits
$80k-$130k+ annually depending on experience/skill level
6 major holidays paid per year
2-4 weeks of vacation/PTO depending on tenure
5 Day work week only, Monday through Friday 8am-5pm
Group health insurance plan with $500 employer contribution per month
Convenient work location off of Route 355, steps from North Bethesda metro station and minutes from Routes 495 & 270
Fun & Friendly work environment, with supportive and encouraging management
Opportunity to learn and grow, all have a chance to move up if willing to go for it!
If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to [email protected]. Already a candidate? Please connect directly with your recruiter to discuss this opportunity.