Vacancy caducado!
IT Support Specialist Needed in Northern Virginia
The IT Support Specialist will be part of a MSP who provides IT services and support to organizations in Northern Virginia, Washington DC, and Maryland. The primary responsibility will be to assist clients with IT questions and resolve their IT issues, both remotely and onsite.
Professional demeanor and excellent communication skills are required.
Meaningful pay raises and bonuses available to self starters who take ownership work responsibilities
The hours for this position will be 8am-5pm with occasional after hours work required.
Areas of support include desktops, laptops, servers, tablets, smartphones, printers, network equipment, and software.
- Respond, troubleshoot, and resolve support requests from clients via phone, email, and screen sharing.
- Respond, troubleshoot, and resolve tickets generated by monitoring systems.
- Perform on-site troubleshooting and resolution of IT issues.
- Monitor, Prioritize, and Update support tickets in our Helpdesk software.
- Perform monthly maintenance (health checks) to a group of servers.
- Setup and deploy servers, desktops, laptops, and network equipment
- Migrate existing data from email clients and legacy email systems to Microsoft Office 365
Education & Training:
-An Associates or Bachelor's degree in a computer related field is beneficial but relevant experience and technical skills is just as valuable
Work Experience:
-One to four years of experience working in an IT or Tech Support helpdesk or other customer service environment is strongly preferred. Experience as systems administrator or systems analyst will also be considered. Education may be considered in the absence of work experience.
Behavioral Competencies:
- Able to work independently and take initiative to learn new skills and resolve issues
- Strong telephone and customer contact skills
- Strong organizational skills, detail oriented, ability to multi-task effectively
- Excellent written and verbal communication skills
- Flexible and creative team player who views the workload as a team and not just as an individual
- Flexible work schedule
Vacancy caducado!