Vacancy caducado!
- Tiers 2 and 3 support for all client-side software, both COTS and custom.
- Resolve tier 2 and 3 technical problems and answers questions by telephone, email or self-service in support of internal and/or outside customer computer hardware, software, network, and system/application access.
- Responsible for support of all escalated hardware related issues.
- Provide advanced support of Active Directory and permissions.
- Test new versions of software for compatibility.
- Alerts management to recurring problems and patterns of problems.
- Perform client-side troubleshooting in a variety of applications.
- Identify, research, and resolve simple to moderately complex technical support issues independently.
- Add devices to Infoblox.
- Create and maintain VMs
- Office 365 administration
- Investigate network outages, if needed
- Remediate identified vulnerabilities Knowledge/Skills:
- Requires active Public Trust Level 2 clearance
- Proficient knowledge in Windows operating systems, Mac OSX, and Apple IOS
- Administer Active Directory and GPO policies
- Experience using virtual computer and server setup
- Citrix remote access technical support / troubleshooting
- Experience with Cyber Security tools (AV, whitelisting, LAPS, encryption)
- Can work independently, or with a group to analyze, and troubleshoot a variety of problems
- Possesses the ability to identify, research, and resolve complicated technical support issues Diagnose, identify, isolate, and analyze problems utilizing historical data
- Can create accurate and detailed user documentation and customized training
- Troubleshoot and resolve routine problems by consulting with customers and providing timely and accurate responses to service requests
- Technical proficiency in networking, hardware configuration, and Microsoft operating systems
- Engineer and Implement IT solutions into the technology environment
- Linux administration knowledge a plus
- Strong analytical and troubleshooting skills, including the ability to identify, research, and resolve simple to moderately complex technical support issues independently
- Performs other duties as required
- Microsoft certification desired Experience:5 Years Relevant experience Education and Certification:A+ and Casper certifications desired Shift information: 7:30am - 5:30pm Monday - Friday Location: Washington, DC Hybrid remote work schedule 1-2 days remote/week
Vacancy caducado!