Job Title: Customer Service Agents with Security Background
Company: V3 Protection Services
Location: NW DC
Job Type: Part-time
Starting Pay: $20 per hour (with potential for increase)
Job Description:
V3 Protection Services, a leading security services provider, is seeking dedicated and experienced Customer Service Agents with a security background to join our team on a part-time basis. As a Customer Service Agent, you will contribute to maintaining a secure environment while providing excellent customer service. This position offers competitive compensation and potential for pay increases based on performance.
Responsibilities:
- Provide outstanding customer service by addressing inquiries, concerns, and requests promptly and professionally.
- Utilize your security background to handle security-related issues and provide appropriate solutions.
- Collaborate with team members and supervisors to ensure consistent service delivery and customer satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Contribute to the continuous improvement of customer service processes and procedures.
Requirements:
- High school diploma or equivalent. Additional education or certifications in security-related fields are a plus.
- Proven customer service experience, preferably in a security-related setting.
- Exceptional communication skills, both verbal and written.
- Strong problem-solving and decision-making abilities.
- Ability to handle challenging customer situations with empathy and professionalism.
- Proficiency in using customer service software, databases, and other relevant tools.
- Flexibility to work in shifts, including evenings, weekends, and holidays.
Salary:
- Customer Service Agents: Starting at $20 per hour (with potential for increase)
If you are a motivated individual with a customer service background and a passion for security, we invite you to join our team at V3 Protection Services. To apply, please submit your resume and cover letter detailing your relevant experience and qualifications. We look forward to reviewing your application.
Note: Only shortlisted candidates will be contacted for an interview.
V3 Protection Services is an equal opportunity employer. We value diversity and inclusivity in the workplace.