Job Details

ID #45619098
Estado Distrito de Columbia
Ciudad Washington
Tipo de trabajo Full-time
Salario USD Paid hourly/weekly plus bonuses Paid hourly/weekly plus bonuses
Fuente Distrito de Columbia
Showed 2022-09-11
Fecha 2022-09-09
Fecha tope 2022-11-08
Categoría Admin/oficina
Crear un currículum vítae

Dispatcher / Customer Service

Distrito de Columbia, Washington 00000 Washington USA

Vacancy caducado!

Up to $1,000 Signing Bonus.Please [email protected] more details!

F.H. Furr is starting a virtual, fully-paid Dispatch class starting on September 26th, 2022. We are looking for energetic, caring, and engaged team players to join our team!

Who Are We?

-F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. - "Absolutely the Best"

-41-year old business with over 500 employees

-Service Northern Virginia, Southern Maryland, and DC out of our Manassas, VA main office

What Do We Have?

-Top-notch facilities/office environment

-Fully-equipped, well-maintained fleet of vehicles

-Excellent support staff

-Job stability

-Great compensation

-Industry-leading benefits package

-Feedback driven culture

-Forward-thinking management team

-Employee development ; upward mobility opportunities

Who/What Are We Looking For?

-Coordinate the transportation movements of the technicians

-Must keep track of the drivers’ schedules as they change throughout the day

-Keep track of the technicians’ start and departure times

-Must maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech

-Requires interaction with drivers daily

-Anticipate problems with routes and parts by making quick sound decisions

-Respond to special requests from customers related to jobs performed by a technician

-Order parts for special orders

-Maintain techs’ vacation, sick and weekend schedules

-Follow up on all pending/ recommended work

-Forecast workload for 2-3 days out

-Contact customers with parts pending and status of parts

Qualifications:

-Ability to pass a background check

-High school diploma (or GED)

-Demonstrate passion for excellence with respect to treating and caring for customers

-Strong decision-making abilities

-Ability to identify customer needs and clearly articulate product and service offerings

-Highly developed sense of integrity and commitment to customer satisfaction

-Meet all attendance and dependability requirements

-Team player

-Multitasking and time management skills with the ability to prioritize

Core Competencies:

-Strong verbal and written communication skills

-Comfortable in navigating through multiple software systems and windows simultaneously

-Ability to show empathy when responding to customer’s needs

-Must be flexible with the ability to adapt to changes quickly and think conceptually

Compensation:

Paid hourly/weekly

Shift:

-Full-time

Additional Incentives:

- Up to $400.00 a month in bonus opportunities

If this sounds like the position for you, we want to meet you!

Apply here: https://fhfurr.bamboohr.com/jobs/view.php?id=604

Vacancy caducado!

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