Job Opening: Scheduling Coordinator
It looks like you're interested in a dental scheduling position. A dental scheduler is responsible for managing appointments, coordinating schedules for both patients and dental professionals, and ensuring the smooth flow of operations in a dental clinic. Here's an overview of what the position might involve:
Job Responsibilities:
1. Appointment Scheduling: Coordinate and manage patient appointments based on their needs and availability of dental professionals. This involves using scheduling software or systems to efficiently book appointments.
2. Patient Communication: Interact with patients via phone, email, or in person to confirm appointments, provide information about procedures, answer questions, and address concerns.
3. Maintaining Records: Keep accurate records of patient appointments, cancellations, and rescheduling. Ensure that patient information is up-to-date and entered correctly into the clinic's (WINOMS) system.
4. Coordinating with Dental Staff: Work closely with dentists and other staff members to ensure that schedules align, and that patient care is optimized.
5. Managing Waitlists: Maintain waitlists for patients seeking urgent or last-minute appointments due to cancellations or emergencies.
6. Verifying Insurance and Billing: Confirm patient insurance information and coverage and provide necessary information for billing purposes.
7. Handling Administrative Tasks: Assist with general administrative tasks such as managing paperwork, filing, and updating patient records.
8. Problem Solving: Address scheduling conflicts, emergencies, and other challenges that may arise in a fast-paced dental clinic environment.
9. Patient Satisfaction: Ensure that patients have a positive experience by providing exceptional customer service and resolving any issues that may arise.
Skills and Qualifications:
· Communication Skills: Excellent verbal and written communication skills are essential for interacting with patients and dental staff effectively.
· Organizational Skills: Strong organizational skills are needed to manage appointments, schedules, and patient records efficiently.
· Attention to Detail: Accurate record-keeping and scheduling require attention to detail to avoid errors.
· Customer Service: A friendly and professional demeanor is important for providing a positive experience to patients.
· Multitasking: Dental schedulers often need to manage multiple tasks simultaneously, such as answering calls, scheduling appointments, and handling administrative duties.
· Computer Proficiency: Familiarity with scheduling software, electronic health records (EMR) systems, and basic office software is important.
· Medical Knowledge: While not always required, having some understanding of dental procedures, terminology, and medical processes can be beneficial.
Education and Experience:
· High school diploma or equivalent is typically required. Additional education in healthcare administration or a related field could be advantageous.
· Previous experience in scheduling, customer service, or administration is often preferred.
Conclusion:
At The Maryland Oral Surgery Group, the dental scheduler position plays a crucial role in ensuring the smooth operation of our clinic. Effective communication, organization, and attention to detail are key attributes to success in this role. If you should emphasize these skills and qualities, you are the one for the position.