APPLY HERE: https://amherst.wd5.myworkdayjobs.com/en-US/FSLEmploymentOpportunities/details/Visitor-Experience-Expertpart-time-JR4815
The Folger Shakespeare Library, located on Capitol Hill in Washington, DC, is seeking multiple part time Visitor Experience Experts to join the Visitor Experience (VEX) team! The Folger closed its doors for 3 years and spent $80 million to renovate our building specifically for our visitors. Now that we are reopening to the public in June, VEEs will take on various roles including welcoming visitors into the building, talking with visitors to find out what they are interested in, selling tickets to events, guiding event attendees to seats, interacting with visitors in the gift shop, and much more. VEEs provide exemplary hospitality to all who enter the building, whether they are a visitor, guest, researcher, or making a delivery. Our visitor facing, on-the-floor team is integral to the success of the Folger, and we seek individuals who are customer-service orientated, welcoming, and dedicated to providing the absolute best visitor experience.
The Folger welcomes all people, and our Visitor Experience team reflects that commitment. We are seeking people from all backgrounds, ages (18 and over), educational, and work experience. This position is part-time and hourly with the opportunity for a dedicated, regular schedule. The Folger will open at 11 a.m. and will close at 6 p.m. or 9 p.m., depending on the day of the week and events.
Duties:
Visitor Experience Experts (VEEs) will work in various capacities based on the support and shift needs of the Folger. They will work in a variety of locations at the Folger, including the Welcome desks, gift shop, the Great Hall, theatre lobby, the Reading Room and other locations as needed, including potential off-site events in the area. Shift duties may include:
Provides welcoming, helpful, and exemplary hospitality to Folger visitors.
Remains updated on Folger programing and activities and provides information to visitors. Participates in regular training to stay knowledgeable on rotating events and exhibitions.
Assists with moving people throughout Folger spaces, including exhibitions, tours, productions, and events. This may involve helping visitors find the room or Folger employee they are meeting, getting a group to a lecture, or seating patrons in the theatre.
Answers Ticket Services phones, the main Folger phone line, and directs callers.
Checks in readers and scholars, registers visitors in Tessitura (our ticketing and customer relations management database) as well as sell admissions and tickets to various events, offer opportunities for donation, provide information about exhibits in the galleries, and answer questions about the Folger, its collections, and our work.
Provides suggestions and directions around the DMV for further exploration for our guests.
Provides ADA accommodation as requested, including the use of Folger-provided wheelchairs, assisting with ASL or audio description for tours, or even lending an arm if a visitor needs help walking to the front of a building.
With the support of security officers and docents, ensure the safety of visitors and objects.
Contributes to an inclusive, accessible environment in all interactions with colleagues, volunteers, and visitors.
Education and Experience:
A willingness to engage in hospitality and creating an inviting visitor experience is required.
Must be approachable, open, and welcoming with a commitment to outstanding service.
Cash-handling, point-of-sale, or ticketing experience is a plus.
Shift hours offered will range from 4 hours up to 8 hours, with the opportunity to work up to 20 hours per week.
Training for VEEs staff will be provided yearly and may be required more frequently depending on exhibition needs.
Skills and Knowledge:
Excellent communication and interpersonal skills, and confidence in decision-making and problem-solving.
Comfort in addressing groups of people.
Comfort with First Aid and CPR. Training and certification are provided by the Folger.
LEARN MORE & APPLY HERE: https://amherst.wd5.myworkdayjobs.com/en-US/FSLEmploymentOpportunities/details/Visitor-Experience-Expertpart-time-JR4815