Apply Online- https://jobs.lever.co/level99/96b466b1-c981-493a-8ac4-8b8e1027ede7
At Level99, a Support team member is dedicated to providing outstanding hospitality to all restaurant guests and entertainment players. This includes expediting and delivering food orders to dining room guests, as well as assisting guests picking up orders at the counter window. Key responsibilities involve monitoring food quality, managing ticket times, and ensuring work areas are well-stocked with supplies.
RESPONSIBILITIES
Review and understand all guest orders, including in-restaurant dining, takeout and delivery
Distinguish between guest facing counter pickup window and main dining room orders, expediting accordingly
Interacting with guests at the pickup counter to ensure all needs and expectations are met
Run food to guest tables, identifying items as delivering, clearing dishes as needed, and ensuring all guest needs are met Replenish sauces, ramekins, and specific containers designated to specific service areas
Communicate effectively to both front of house and back of house teams
Receive, check and pack all guest takeout orders
Keep all materials for takeout/delivery and dining organized, including plates, bags, boxes & labels
Keep a close eye on quality, consistency, and ticket times
Build a knowledge of all food menus and established standards, striving for consistency in both flavor and presentation
POSITION REQUIREMENTS
Organized, thorough, and precise
Analytical and systematic thinking
Understanding of ticket times and kitchen metrics
Knowledge of health and sanitation code and policies
High integrity and professionalism
A positive, joyful, upbeat and energetic attitude – leading by example
Passion for hospitality
Must 18 or older
WHO WE ARE
Level99 is a real-world gaming venue designed for adults, featuring over 50 mental and physical challenges in artistic environments. Games range from ninja warrior obstacle course style challenges to mental logic puzzles, and everything in between. Each challenge is quick—just 1 to 4 minutes—and Players can do the same room over and over again, or they can move on to something new. Like a video game, Players earn rewards, climb the leaderboard, and make progress – each time a Player comes back, the game remembers where they left off.
Alongside the games, Level99 offers a full-service bar and award-winning restaurant – featuring scratch-cooking, local craft beers, handmade cocktails, and a variety of event spaces. Level99 has locations in Natick, MA, Providence, RI, and is opening in Tysons, VA, West Hartford, CT, and Disney Springs, FL. Level99 is backed by Act III Holdings, led by Panera founder Ron Shaich, and we have a talented team that has worked on successful entertainment projects ranging from 5 Wits to Walt Disney Imagineering. Visit www.level99.com for more details.
While we don’t expect a candidate to have deep experience in all of the above, we’re looking for someone with the passion and capability to learn quickly in the areas that are new!
YOU MIGHT BE A FIT ON THE LEVEL99 TEAM IF YOU…
Like to laugh, would be described as a "low maintenance, low drama" person, have a tendency to have a bit of fun while you work
Have a high tolerance for ambiguity, like to go fast, and are excited to learn on the job
Are just a little bit obsessive about getting the details right the first time
Have a high energy personality, the kind of person who is typically smiling, and likes to "get it done now"
Level99 is an E-Verify employer.