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Work Schedule: Hours depend on performance schedule
Position Location: 100% Onsite
Pay Rate: $12.41/hour plus tips
Benefits: 403(b) Retirement Plan; Complimentary tickets to select performances; Discounts at Concessions and the Gift Shop.
POSITION SUMMARY: The Restaurant Server is an energetic, personable, and reliable team member who will provide an outstanding dining experience by delivering food and beverages to guests, ensuring their satisfaction, and creating a welcoming environment. This is an essential role in maintaining a high standard of service and fostering long-term customer relationships.
DUTIES AND RESPONSIBILITIES:
- Greet guests with a friendly and professional demeanor and introduce them to the menu.
- Take accurate orders and relay them to the kitchen or bar.
- Serve food and drinks to guests in a timely and courteous manner.
- Ensure that all guest needs are met throughout their dining experience, offering additional items as needed (e.g., refills, condiments).
- Communicate effectively with kitchen staff, bartenders, and management to ensure smooth service and accurate orders.
- Check in with guests periodically to ensure their satisfaction and address any concerns or requests.
- Process payments accurately, including cash and credit card transactions.
- Ensure cleanliness and organization of the dining area, including resetting tables between guests.
- Adhere to all food safety, sanitation, and health regulations.
- Maintain knowledge of the menu, including ingredients, preparation methods, and potential allergens.
- Assist in opening and closing duties, such as setting up and breaking down dining areas, restocking supplies, and cleaning.
- Work collaboratively with fellow team members to ensure optimal service and guest satisfaction.
- Handle customer complaints or concerns in a professional manner, escalating issues to management if needed.
- Comply with all restaurant policies, procedures, and safety guidelines.
REQUIREMENTS:
- Ability to work well in a fast-paced, team-oriented environment.
- Strong attention to detail, ensuring accuracy in orders and guest requests.
- Excellent communication and interpersonal skills, with the ability to engage with a diverse range of guests.
- Ability to multitask and manage multiple tables or responsibilities at once.
- Basic math and computer skills for handling transactions and using point-of-sale (POS) systems.
- Friendly, approachable, and customer-focused attitude.
- Ability to handle stress in a busy environment while maintaining a positive attitude.
- Must have physical stamina to stand, walk, and carry food trays for extended periods.
- Previous experience in food service or hospitality preferred.
MINIMUM QUALIFICATIONS:
- Must be at least 18 years old
- Available to work evenings, weekends, and holidays
- Ability to stand and walk for long periods
- Ability to lift trays, plates, and food orders weighing up to 25 pounds, and ability to move quickly and efficiently in a busy environment.
We’re pleased to consider applicants who will be physically located in and who will have a local address in Virginia, Maryland, or the District of Columbia for the duration of their employment. The Foundation does not offer fully remote work for any positions. Applicants who reside in any other state would be required to be physically located in and provide a local address in Virginia, Maryland, or the District of Columbia prior to starting work for Wolf Trap Foundation.
Wolf Trap Foundation for the Performing Arts is an Equal Opportunity Employer. We are committed to creating a diverse, equitable and inclusive work environment that embraces and encourages different perspectives. We work to reflect and be representative of the communities in which we serve and in which we reside. Qualified individuals with disabilities and disabled veterans who need assistance or an accommodation in our job application processes should contact [email protected]. An offer of employment is contingent on successfully passing a background check.