Position Overview:
An upscale restaurant in the heart of Alexandria’s Old Town is seeking a polished, experienced Fine Dining Host/Hostess to join our dynamic team. Our establishment prides itself on delivering an exceptional dining experience. We are looking for individuals who excel in a fast-paced, detail-oriented environment and have a passion for hospitality.
Expectations: The primary purpose of this position is to maintain excellent customer service by being warm and welcoming, professional, and courteous at all times. As a front-line employee, you are responsible for first and last impressions, and are expected to provide prompt, courteous, and professional service to guests at all times.
Main Duties & Activities:
Answer incoming calls in a professional and timely manner
Provide directions, answer questions, take messages, etc.
Greet all guests with warmth and enthusiasm
Use OpenTable to manage reservations and walk-ins
Call and/or message guests to confirm and provide friendly reminders
Add shift notes to guest profiles
Maintain the OpenTable guest database
Print chits with table assignments, special requests, and notes
Handle table reassignment requests promptly and with care
Pay close attention, listen carefully and attend to the needs of all guests
If there are any issues, apologize in an empathetic manner and then sort out the problem calmly and quietly
Answer basic event questions, then refer to Event Director
Qualifications:
Professional, reliable, organized, and detail-oriented
Can communicate articulately, both verbally and in writing
Minimum one year experience as a host/front desk attendant
Proficient in OpenTable
General knowledge of restaurant procedures
Enjoys meeting and talking with different people
Positive and upbeat attitude and demeanor
Multi-tasks efficiently
Prioritizes and works efficiently with limited supervision
Recognizes and resolves problems quickly and efficiently
Takes direction and learns quickly
Works in a team environment
Works with the public in a calm, courteous, friendly and professional manner
Polished appearance
Workplace Abilities:
Deal with loud noises, large crowds and potentially upset guests
Handle a fast-paced environment that is often stressful
Stand, walk and remain on feet and perform job duties during your shift
We'd love to hear from you if you are passionate about creating memorable dining experiences and thriving in a sophisticated setting. We offer competitive pay and health benefits. References are requested. Compensation will be dependent on experience.
How to Apply:
Submit your resume and a brief cover letter highlighting your experience to [email protected].
Join us in crafting extraordinary moments for our guests!