The Office Services Associate will work with client’s Executive Concierges, Space Management Team, and employees across several service lines, to ensure. Service lines include Hospitality, Mailroom, and Facilities.
Shift: Monday-Friday
Hours: 9 am-6 pm
Pay: $21
ESSENTIAL HOSPITALITY FUNCTIONS:
Follow established guidelines and procedures for receiving, documenting, organizing and distributing client kitchen supplies
Ensure customers request to set-up meeting rooms in a timely matter in accordance with Forrest Solutions standards and instructions given by the client
Exhibit the ability to take verbal instructions while taking notes to properly respond and handle client service requests
Exhibit excellence in customer service and the ability to serve others
Provide immediate attention and acknowledgment to customers entering the kitchen area in accordance with Forrest Solutions' standard of operation
Perform a walkthrough of the floor to inspect and ensure that all rooms are clean, stocked with supplies and ready for the next meeting
Maintain inventory and order of kitchen/kitchenettes, common areas, and conference room, including wiping of counters Cleaning, dusting and other incidental tasks as assigned
Excellent customer service skills, good communication skills, ability to multi-task, do not mind cleaning up after others
Monitor and listen to customers to understand inquiries and requests in order to provide accurate and prompt assistance with meeting room set-up and clean up
ESSENTIAL MAILROOM FUNCTIONS:
Perform the initial rough and fine sorts of incoming mail
Sort interoffice mail to be redistributed
Conduct mail runs at scheduled times throughout the day
Deliver mail to each department, person, or pre-established drop area as required, including special and rush packages.
Obtain signatures upon delivery of package when applicable
Sort and stamp outgoing mail, using postage equipment according to policy and regulations.
Prepare outgoing Certified, Registered, and insured articles, and special mailings.
Pick up outgoing mail from pre-established drop areas.
Sort and meter outgoing mail
Maintain logs and records on all incoming/outgoing mail as required.
Handle sensitive and/or confidential documents and information.
Schedule pick-up and delivery of by-hand requests.
ESSENTIAL FACILITIES FUNCTIONS:
Assist with maintaining daily operations of the physical facility.
Assist with project work as it relates to the facility and/or administrative detail.
Responsible for the appearance/cleanliness of public spaces.
Escort contractors; work with outside contractors on building and equipment repairs.
Assist in any other reasonable requests for assistance
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit; climb or balance, and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Each core function will outline the percentage of time and frequency (daily, weekly, monthly) the task is performed.
POSITION REQUIREMENTS/EXPERIENCE/ EDUCATION:
- 2-3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning preferred
- Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)
- Able to stand for long periods of time
- Works well in a fast-paced environment
- Good listening and professional demeanor
- Must be able to navigate clients of every professional level.
- Maintain a high level of professional appearance and demeanor
- Competencies:
- Client first mentality
- Demonstrates accuracy and attention to detail
- Detail oriented with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changing
- Solid decision-making skills within the scope of the position
- Ability to meet deadlines and work under pressure
- Excellent verbal and written communication skills necessary.
- Actively listen and identify both spoken and unspoken needs
- Ability to use technology
- Prioritizing, flexibility, adaptability