About Us
wineLAIR DC is an exclusive, private membership club known for offering a refined environment, exceptional services, and a strong sense of community for our members. We cater to individuals who appreciate high standards in leisure, business, and social settings. Our team is committed to providing a seamless experience for members and guests, ensuring that every visit exceeds expectations.
Before you apply: please read the instructions at the bottom of the posting. Submissions without a cover letter/email summarizing your experience will not be considered. Candidates without food-and-beverage experience will not be considered and we will not acknowledge the submission.
Position Overview
We are seeking an energetic and personable Floor Manager to join our team. Our Floor Managers play a key role in overseeing the service operations of the Club to ensure smooth, efficient operations in line with our mission to deliver an outstanding Member experience.
This is a unique opportunity for a hospitality professional with an interest in luxury service, who possesses a strong command presence coupled with service experience and instincts and a willingness to work alongside their small team. We are looking for the right people to join our team and are open to candidates who only want to star a couple shifts per week.
While on duty, Floor Managers provide main oversight of service standards and are the primary lead for servers, bussers, concierges, and other floor staff.
Key Responsibilities
Service Management
During service, act as the liaison between back of house and front of house, including being point of contact on any BEOs related to events during that service. se, food & beverage, facilities, and events) are running smoothly.
Ensure high standards of service are maintained and serve as the on-duty manager for service-related operations, initiatives, and policies.
Lead the opening of the Club that day, the daily line up, and complete the shift report to communicate relevant details to the next opening manager.
Maintain a high standard of cleanliness and safety throughout the club, in accordance with health and safety regulations.
Collaborate with the Service Director to develop and implement operational policies, procedures, and systems to improve efficiency and member satisfaction based on your observations during service.
Member Relations
Build strong relationships with