The Banquet Houseperson in responsible for the set-up, refresh, break-down and maintenance of all meeting space.
RESPONSIBILITIES:
-Ensure the correct and timely set up of all Banquet Event Order functions.
-Maintain the highest standards of cleanliness and sanitation throughout the banquet function space, pre-function space, and storage areas to include the carpet, walls, walks, doors, windows, heating/air conditioning units, etc.
-Maintain the banquet storeroom in a neat and organized manner stocked with any and all appropriate supplies necessary for meetings or food service functions.
-Breakdown after the completion of functions and ensure that all equipment and supplies are stored properly.
-Transport and store tables, chairs, and other equipment.
-Refresh meeting rooms as needed.
-Notify management of any hazards.
-Handle items for “Lost and Found” according to the standards.
-Ensure overall guest satisfaction.
QUALIFICATIONS:
-High School diploma or equivalent and/or related experience in a hotel or a related field preferred.
-Flexible and long hours sometimes required.
-Heavy work - Exerting up to 100 pounds of force occasionally, and /or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
-Ability to stand during entire shift.
-Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
-Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
-Must be able to multitask and prioritize departmental functions to meet deadlines.
-Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
-Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
-Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
-Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
-Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
-Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
-Perform other duties as requested by management.
-Maintain a warm and friendly demeanor at all times.