Vacancy caducado!
- Develop, design, configure and roll out new application modules, workflows and catalog requests.
- Design and deliver technical solutions that are developed on the ServiceNow platform for all internal employees.
- Provide software configuration and customization such as screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third-party software integrations.
- Create integrations and process automation using API and data integration processes between ServiceNow and other services.
- Create and maintain Service Catalog items and knowledge bases.
- Work with IT Service Management Team and stakeholders within IT and Business environments.
- Participate in sizing the application for future growth and scalability.
- Perform technical configurations, application maintenance and house-keeping activities.
- Design security of the application and own data security functions.
- Troubleshoot technical issues related to ServiceNow application configuration and other technical issues.
- Use understanding of large-scale thinking and apply it to designing solutions.
- 3+ years of ServiceNow development skills with 3+ years of experience in an enterprise-level environment.
- Experience supporting the customization, administration, and configuration of the ServiceNow tool.
- Understand business requirements for ServiceNow - Architect integrations with ServiceNow using LDAP, Single Sign-on, Mid server, Web-services, Email and several in-house applications and technologies.
- Experience with HTML, Angular, and JavaScript.
- Hands on experience building and using REST APIs.
- Experience with RDBMS tools and data modeling.
- Configuration/customization experience on various ITSM modules (Incident, Problem, Change, Service, Knowledge, Asset, etc.)
- Experience with Rome or newer releases.
- Working knowledge of the creation and customization of core applications such as Incident, Problem, Change, Service Portal, and Service Catalog Automation System/Process Automation (Orchestration).
- Prior experience integrating ServiceNow to other applications and ability to adapt existing methods and procedures to create possible solutions to complex problems.
- Ability to plan resource requirements from high level specifications.
- Proficient understanding of code versioning tools such as Git / Serena / SVN.
- Strong understanding of software engineering and ServiceNow's IT Service Management platform.
- Excellent interpersonal and communication skills (verbal and written).
- Bachelor’s degree and 5 years of related experience; Or
- Master’s degree and three of related experience; Or
- PhD
- Must be able to obtain a Public Trust clearance.
Vacancy caducado!