Vacancy caducado!
- As a member of the infrastructure team, the System Administrator – Level 2 maintains servers and enterprise applications.
- Sets up and configures laptop and desktop hardware, as well as, configures, manages, supports, and troubleshoots the virtual desktop infrastructure.
- Is skilled in configuring and troubleshooting both desktops and servers in a VMware environment.
- Monitors the help desk queues, provides hands on Level 1 and Level 2 support and dispositions help tickets to the appropriate other members of the IT department.
- Supports all desktop equipment and applications, video conferencing equipment, and printers.
- Windows administration supporting and deploying Microsoft Windows servers 2012, 2016, 2019
- Administer Microsoft Active Directory, Windows networking, DHCP, DNS, and GPOs
- Provide superior Customer Support to Corporate Executives and Staff
- Provide support for VMware Horizon View Cloud desktop environment
- Support bring your own device (BYOD) applications installed and running on personal and corporate smart phones and tablet devices
- Install, configure, and maintain Microsoft Office Professional and all other desktop applications used by the Institute's staff
- Administer the Office 365 environment
- Support and maintain all laptops and desktops hardware, software, and printers
- Keep desktop operating system and BIOS firmware patched using an automated patch management system
- Provide Active Directory support creating user, groups, password changes, provide exported user data as required
- Ensure expedient resolution of first and second level network, system, and application problems, and escalating issues to meet SLAs
- Provide support for file and print services
- Manage, administer and upgrade specific IT systems such as End Point Security, Collaboration and Communication systems, Enterprise Software
- Maintain standard laptop and desktop configuration images utilizing current imaging solution documentation and deployment procedure
- Provide support for Cisco Web Conferencing systems before and after meetings and events
- Troubleshoot e-mail issues and escalate issues related to the e-mail server to e-mail server administrators
- Work on and complete special projects
- Attend/complete assigned information security training by the designated completion date
- Read and adhere to published ISMS policies and procedures
- Report timely any observed violations of ISMS policy - or known encroachments on information security - to your department leader and/or the Information Technology Department.
- Bachelor's degree in Computer Science or Engineering, or eight years of experience in Microsoft Windows Server administration and Windows desktop support
- Microsoft systems certification desired
- 5+ years Windows Server administration experience
- 3+ years IT helpdesk experience
- 2+ years deploying and managing Windows laptops
- 1+ year supporting VMWare Horizon View users, and troubleshooting VMWare Horizon View issues
- Basic knowledge of MDM solutions
- Strong knowledge of Microsoft Windows networking, TCP/IP, DHCP, DNS, GPO's
- Knowledge of database and web server technologies a big plus
- Experience with scripting in PowerShell and/or batch files a plus
- Exceptional customer service skills
- Must be a self-starter with a burning desire to excel, working outside of normal business hours as required to complete assigned tasks
- Requires excellent communication skills, analytical ability, sound judgment, and excellent time management skills
- Must possess the ability to work effectively with customers, staff, IT management, and managers from all departments
- Superior troubleshooting skills while working hands on at a help desk
- Ability to work under stress with time-critical deadlines and high expectations
Vacancy caducado!