Job DescriptionAs a Senior Manager, you will own and manage a Site Reliability Engineering (SRE) team responsible for solving complex problems related to infrastructure cloud services and build automation to prevent problem recurrence. You should value simplicity and scale, work comfortably in a collaborative, agile environment, and be excited to learn. You should play a key role in managing escalations for large and strategic customers and determines the best course of action for the team in the day-to-day activities. Have deep Oracle Cloud Infrastructure (OCI) and Oracle Exadata Database Services knowledge and hold the team together. Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services. Design and develop designs, architectures, standards, and methods for large-scale distributed systems. Facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning.Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Responsible for the design and delivery of the critically important stack, with focus on security, resiliency, scale, and performance. Authority for end-to-end performance and operability. Partner with development teams in defining and implementing improvements in service architecture. Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Apply a deep understanding of service topology and their dependencies required to solve issues and define mitigations. Understand and explain the effect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies!The ideal candidate typically comes from a strong technical background and displays natural leadership qualities. Strong people skills, effective communication style and a problem-solving approach to situations are fairly common for this role. This individual has a very firm grasp of Oracle Cloud Infrastructure, Oracle Exadata Database Services and related technologies. You should demonstrate competency and experience in the following key areas: 1) strong administrative & organizational skills, 2) advanced business insight & knowledge of business terminology, 3) experience with human resource development & team management, 4) knowledge of Oracle Cloud services or similar experience, and 5) effective customer & account management expertise. Good working knowledge of the tools, methods & techniques, solid background in Project Management, IT Management, Customer Service, and Cloud/Software Deployments. Demonstrate strong technical specialists & soft-skills, relationship building skills, both internal and external (with Oracle customers).Qualifications :
Bachelor or Master degree in Computer Science or related Engineering fields with over 10 years of experience as a technical contributor, 5 years as manager and overall 20+ years of experience
Management experience in enterprise software
Prior development experience and managing a team of engineers
Proven ability to lead, mentor, coach and develop a team of technical specialists
Excellent communication, decision making and organizational skills
Experience with applications development in large scale distributed applications / database / Cloud services
Proven ability to lead, mentor and develop a team of technical specialists
Proven ability to handle conflict management and crucial conversations. Strong problem solving and analytical skills
Experience in Oracle Cloud Infrastructure (OCI) and Oracle Exadata Database Services
Experience in Databases and Programming Languages (C/C, Java, Python and Shell etc.)
Project Management Professional (PMP) Certification and other relevant industry certifications
Formal business degree a plus
Career Level - M3ResponsibilitiesCore responsibility spans across multiple areas like, direct management of Site Reliability Engineering (SRE) team, ensuring successful project management. The individual performs these duties with a high level of autonomy and reports on operational efficiency, status etc. This position works under limited supervision to apply management-level principles, concepts and methods to identify and resolve a variety of problems within assigned areas of responsibility. This role uses own judgment, requesting assistance as necessary, such as during complex situations including personnel or delivery, issues which might introduce risk to the organization. Overall, the Senior Manager strives to develop capabilities by grooming top notch talent and leads successful execution of Cloud at Customer services.
Translation of area/division goals into performance objectives
People management and deployment - recruiting, hiring, scheduling, work plans, performance evaluation
Project planning, resource identification and scheduling, measurement, control of costs and relationship management
Leadership during critical customer blocking issues
Participation in development and execution of new initiatives
Accountability for Operational Performance
Execution of Organizational change/management initiatives
Disclaimer:Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.Range and benefit information provided in this posting are specific to the stated locations onlyUS: Hiring Range: from $84,700 to $251,600 per annum. May be eligible for bonus, equity, and compensation deferral.Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.Oracle US offers a comprehensive benefits package which includes the following:
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.About UsAs a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Which includes being a United States Affirmative Action Employer