Social Service Associate Sailor Assistance and Intercept for Life (SAIL)

This position is still at the proposal stage and is awaiting award.International SOS is looking for qualified individuals to be the Social Service Associate for the Sailor Assistance and Intercept for Life (SAIL) Program for The Navy Fleet and Family Support Program (FFSP) The FFSP serves active duty members of the Navy, Marine Corps, Army, and Air Force plus their eligible family members; active duty members of foreign military services who are stationed in the area; reserve military personnel and their family members when they are eligible for military medical care, military members designated as severely wounded, ill and injured and their identified caretakers and, on a space available basis, military retirees and their family members and widows, eligible family members of military decedents and other groups as directed and authorized by higher authorities in response to special circumstances. Key ResponsibilitiesMaintain current schedules of SAIL Case Managers and Contract Remote SAIL Clinical Counselors providing individual appointments. Utilize FFSMIS to view schedules, to make client appointments, and send reminders to clients to confirm appointments.  Manage daily scheduling to ensure clients are notified of unscheduled SAIL Case Manager absence as soon as possible, rescheduling appointments in a timely manner at the client's request.  Maintain direct service metrics for SAIL Case Managers and Contract Remote SAIL Clinical Counselors for whom scheduling services are provided. Ensure initial paperwork is forwarded to clients, following up to ensure paperwork is  complete, returned and uploaded into the appropriate client’s FFSMIS case record.  Provide a variety of Contract SAIL administrative support functions, such as scheduling data entry, attending coordination meetings and taking minutes for government representatives in attendance, scheduling appointments for SAIL Case Managers, SAIL Case Manager Supervisors and Contract Remote SAIL Clinical Counselors, screening and connecting potentially distraught or difficult callers to a SAIL Case Manager, SAIL Case Manager Supervisor or Remote SAIL Clinical Counselor, and maintaining referral and community directories.  Obtain and validate information on SAIL resource referrals to including researching the location of the ship/Sailor, identifying the correct Command POC, identifying demographic information for SAIL referrals, verifying the accuracy of the information received and completing the Sailor’s demographic record in FFSMIS. This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above.