Risk Management Consultant

Ecosystem Security & Integrity (ESI) is a Global Risk group that is tasked with the role of upholding the security and integrity of the payment ecosystem through the interdiction of illegal and fraudulent activity.  This is achieved through the deployment of risk quality control and/or compliance programs.  The programs are deployed through Visa Rules and additional client guidelines and Visa performs quality control leveraging proprietary tools, specialized third party vendors, regional risk teams, and other stakeholders.   ESI also works with internal and external stakeholders to further its charter and initiatives.The person in this role will be a key contributor in the deployment of the Case Management processes that are part of the Visa Integrity Risk Program.  The objective of these processes is to handle the various Quality Control findings, which include the identification of merchants that may not meet Visa Rules or requirements.  Case Investigations handles findings from various internal and external discovery sources and is also responsible to perform controls on the accuracy of the Visa Acquirer and Merchant registration.  This person will be working closely on the Case Investigations processes with the Global deployment mostly performed by the India-based Risk COE.  The person will ensure related policies, procedures, and controls are executed consistently across all Visa regions as well as by internal and external stakeholders. Essential FunctionsResponsible for supporting the Case Investigation processes that support handling of all identifications of Program Quality Control findingsHelp developing criteria that drive a consistent assessment and wing-to-wing handlings of all types of Quality Control findings, supported by adequate oversight/governance and RACIsEnsure SLAs are built on strong and consistent program delivery, measured on cycle time, process quality and other criteriaWork with Legal and other Stakeholders, ensure that communication to Acquirers on Quality Control findings is adequate and consistently executedEnsure processing of Acquirer responses, and support implementation of appropriate Visa actions according to various scenariosWorking closely with the Program Manager and the Acquirer Control Manager, to implement escalation processes that ensure visibility and coordinated action on repeat or other high-risk findingsProvide input to Risk MIS to enable tracking of case identification effectivenessThis is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.