Loan Servicing

Top 3 skills: Servicing Team Exp, Loan Collections team, Managed customer escalations. Tools used: Query Database, Slack, Web based applications Education: Bachelor’s Degree - No Preference We are looking for a strategic and organized problem solver with a passion for innovation and data-driven optimization. You will be a part of the Money Operations Lending team working alongside best in class lending professionals to drive the Money organization's operating rhythm, conduct business reviews, and manage special projects critical to the long term growth plans. Responsibilities: Drive issue remediation: Manage edge cases and escalations across loan products and servicing platforms holistically; solving case by case, leveling up the learnings, tracking trends, and recommending improvements to policies and procedures to prevent additional issues. ● Support Loan Servicing Workstreams including fraud claims, checks/wires research & application, first payment delinquency investigations, servicing agent QA and monitoring, servicing agent training material development, tracking and monitoring bankruptcy/deceased/hardship processing, research and respond to credit reporting disputes, triage and resolve escalated complaint cases. ● Support Loan Collections Workstreams including enabling natural disaster relief for customers as needed, manage settlements and documentation, launch collections strategy experiments to test ways to improve losses, collections agent QA and monitoring, manage monthly referral process to third party legal collections firm ● Documenting Procedures: You will work closely with our team to improve process documentation of servicing and collections policies and procedures. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.