Vacancy caducado!
Manage IT operations and service delivery for a mid-sized enterprise. Responsibilities include, but are not limited to:
- Daily management of IT staff ensuring adequate staff coverage and completion of standard operational tasks (log reviews, backups, ticket reviews, checklists, etc.).
- Implement and manage a standard IT service management framework.
- Coordinate with other teams to ensure activities at all sites are properly communicated.
- Monitor enterprise for service and system outages and communicate issues to management and end-users. In coordination with other IT teams, triage issues and promptly restore service.
- Ensure patches are installed and verified on all systems in accordance with service levels.
- Work directly with the hosted data center and other cloud service providers.
- Provide end-user communication for service outages, system upgrades, service improvements, service implementation, and service retirements.
- Develop standards for workstations, mobile devices, printers, and other devices.
- Ensure escalated service requests are handled in a timely manner.
- Coordinate and collaborate operational activities with all IT teams.
- Coordinate projects across IT teams.
- Coordinate system upgrades and software deployments across IT teams.
- Provide capacity planning.
- Identify areas for process improvements.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or other related discipline.
- Minimum of 10 years of related IT operations experience in IT solution and service delivery. Minimum of 13 years of related experience if no degree.
- Expert knowledge of IT standards and methodologies.
- Working knowledge of Agile solution delivery.
- Experience delivering service in a cloud (AWS, Azure, private cloud, etc.), hosted, and hybrid environment.
- Experience managing to and achieving contractual SLAs.
- Proven ability to successfully manage multiple simultaneous projects and work across all levels in the organization.
- Excellent written and verbal communication skills are required.
- PMP preferred
- ITIL Intermediate Certified - Service Capability preferred
- TS/SCI security clearance required
Vacancy caducado!