Facilities Workflow Administrator

The Facilities Workflow Administrator supports and enhances service desk operations within our facility services department at CMI’s customer site in Washington, DC. This position is also responsible for assisting the Facilities Manager with a variety of daily functions, providing vital support across administrative, logistical, and operational areas to ensure efficient facility operations. This role is essential to the smooth and timely coordination of service requests, technician dispatch, and comprehensive administrative and financial support.Key Job FunctionsRespond to service desk requests and collect all pertinent information, including: description of the issue, location, date/time, priority, and any other relevant details necessary to generate accurate work orders in internal systems.Assign a unique work order number to each service request and coordinate with appropriate technicians for response and resolution.Process expense vouchers, generate and run reports, and maintain spreadsheets and tracking documentation.Incorporate quality control measures and actively monitor workflow accuracy and consistency.Continuously assess and identify opportunities to streamline and improve workflow processes within the facilities support function.Perform a range of administrative support activities, including:Accounts receivable tracking and documentationPurchase order processing and reconciliationCarry out additional administrative tasks related to Helpdesk and Dispatching, as needed.