RCMP Transcription Clerk

Guided by the policies, procedures and protocols of the City of Merritt and the RCMP, this position contributes to the success of Merritt’s RCMP Detachment by providing outstanding client service and administrative and, in a limited capacity, operational support for front-line police officers in collaboration with the team.As a key point of contact between the Detachment and the public and/or other internal and external stakeholders, you will provide professional, respectful and client-centered services by triaging, responding to and processing inquiries and complaints received in-person, by email and over the phone, competently dealing with those who are facing difficult life circumstances.  As well as provide assistance, operating the police radio, to RCMP members in the field under extenuating circumstances, dispatching files as required.This position involves high volume workloads and professional level duties where independence, collaboration, effective communication and judgement skills are essential. As the RCMP Clerk (Client and Administrative Services), you routinely handle sensitive, private and confidential information related to policing services and criminal matters. You will type statements related to victimization, crisis and trauma. You will create and maintain police files and records in accordance with established policies and procedures and perform specialized technical work related to the creation and maintenance of RCMP operational records, database searches and evidence. In this role, you will operate computerized and paper based RCMP information systems (eg. CPIC, PRIME), enter data to process public complaints/ files and police records, process Police Information Checks and vulnerable sector checks, maintain prisoner logs and process civil prints via the Intelliscreen system.