Senior Manager, Enterprise Solution Architect

The published job posting is created as a example of a role we expect to open in the future and will be used to gather interested candidates.  ServiceNow is seeking a Senior Manager, Enterprise Architecture, who will lead a team of highly skilled enterprise executive architects and facilitate engagements directly with customers and through our Inspire program. Inspire is ServiceNow’s executive pre-sales consulting program focused on our largest and most innovative customers. The candidate is responsible for defining the key engagement models for their territory and leading a group of seasoned executive architects in working with our most innovative customers and those seeking to digitally transform their companies. The opportunity exists to both coach and lead engagements with key customers in driving real tangible outcomes. Your team’s mantra is to challenge enterprise executives to think differently about the new world of work, how to drive better top line revenue by improving customer and employee experiences. The ideal candidate will have a customer-centric mentality, willing to go the extra mile for the customer and break down barriers to ensure customer success. The candidate will be responsible for ensuring that resources are appropriately aligned to the key customer engagements, focused on skills and availability of the team. Also, the candidate will work with cross-ServiceNow teams to ensure that the appropriate level of support is delivered at the right venture for the customer interaction. What you get to do in this role: Lead a team of highly skilled and experienced pre-sales Enterprise Executive Architects consultants in working with our most strategic customers Create and develop senior executive and Cxx customer relationships  Understand a customer’s business strategy and articulate how ServiceNow can enable and deliver value to their organization, integrate into their current and future technology landscape Provide thought leadership in terms of looking beyond the technology and considering the value technology creates for our customers and helping to change how technology is viewed Provide thought leadership in Industry GTM and aligned enterprise architecture offerings, processes, and deliverables. Influence the direction of the Gobal Business Services business    Collaborate with internal ServiceNow business units Understand the detail behind the ServiceNow platform and communicate it at various levels Identify and establish alignment opportunities with partners and Industry GTM