Accommodations Supervisor - West Coast, BC

WHAT’S THE JOB? Reporting directly to the Lodge Manager, the Accommodations Supervisor will be responsible for day-to-day operations of the accommodation department; that is housekeeping, janitorial, guest services and coordinating with our maintenance team with maintenance request tickets.This is a 20-day work schedule, with 10 days off.  Transportation is provided to site from a designated pickup point as assigned. This is a safety sensitive position and will require a pre employment drug,  alcohol and fitness to work test prior to employment. SPECIFIC RESPONSIBILITIES AND ACTIVITIES: Work closely with the Lodge Manager in leading and coordinating overall operations.   Manage the day-to-day operations of the front desk and housekeeping department. Provide weekly occupancy forecast to housekeeping and kitchen staff. Allocate daily workloads to the housekeeping department.Communicating and ensuring that all employees are aware of their shift schedules and recording confirmation of work attendance. Distributing daily/monthly reports to our clients.Process and complete weekly billing reports for our clients.  Resolve and manage client concerns to maintain a high level of customer satisfaction and quality.   Make a positive contribution to the safety and security of our employees and guests. Supervises staff to ensure the highest levels of customer service are maintained in all areas of responsibility in accordance with company, client, and guest expectations.  Set the standard for other employees, in terms of work ethics and personal conduct. Ensure that all guest reservations are reviewed and uploaded into the organizations software system based on room availability.  Order and control inventory of all housekeeping and office supplies required for the lodge. Assisting with set-up and organization of special events on site. Processing maintenance work ticket daily and ensuring that the tickets are completed to company standardMaintaining a clean and organized work environment Logging and storage of clients lost and found items. Supporting with all roles in the front of the house with Guest Service ensuring client satisfaction, check in and check out responsibilities to ensure on the highest level of guest satisfaction and accuracy to company standard.           WHAT’S IN IT FOR YOU? Excellent home and work life balance on rotational schedule of 20 days on and 10 days off.  Extended health and dental benefits plus employee and family assistance program. Whereas other companies are downsizing, we are growing! Be #1 on day 1 by joining an industry leader. Follow Horizon North on Facebook, LinkedIn, and Twitter.