Vacancy caducado!
Job Description
- Greets customers at they arrive in Collision Center in a prompt, polite, and a professional manner.
- Answers incoming phone calls in a prompt, polite, and professional manner.
- Schedules estimates with customers.
- Works with customers to provide them basic estimating services / information
- Contacts all customers that have been given estimates and have yet to schedule repairs. Assists in setting up customer appointments.
- Assists Collision Center Manager in scheduling work in a manner that will allow for optimal cycle time per insurance company guidelines and based on Collision Center capacity
- Assists customers dropping off vehicles for repair including but not limited to; greeting, check-in, loaner options, and addressing questions/concerns.
- Proactively contacts customers with vehicles being repaired and provides updates as determined by Collision Center Manager.
- Assists Collision Center Manager with Accounts Receivable schedule follow-up including contacting insurance companies and customers for payment as well as supplement payments.
- Responds promptly to all emails and resolves all concerns with the assistance of the Collision Center Manager.
- Assists Collision Center Manager to ensure Collision Center is clean and organized.
- Works with Detail Department to ensure completed vehicles will be cleaned.
- Assists with paperwork, filing, and other general administrative duties.
- Assists Collision Center Manager with other duties and projects as assigned.
- Maintains a positive relationship with customer’s, insurance companies, vendor’s, manufacturer, and all other dealership employee’s.
Qualifications
- Must have knowledge of Microsoft Word and Excel
- Must possess the ability to work as a team
- Strong interpersonal skills
- High level of organization and ability to multi-task in a fast paced environment.
- Must possess basic knowledge of reading and interpretting automitive repair estimates.
- Automotive or Collision Center experience a plus!
Additional Information
Join Team Willis today! Willis Chevrolet is an EOEVacancy caducado!