Vacancy caducado!
Job Description:Responsibilities:
This position is responsible for validating member entitlement to benefits or services related to prescription drugs.
Handling inquiries via phone, email or written correspondence. Logging each case for the purpose of documenting, routing or dispatching an end-user or caller to the proper resources
Monitor the service event through completion for compliance
Manage the service requests of providers or customers through different access channels
Reviews customer feedback related to member entitlement and case management and analysis of statistics related to customer access (phone) and case management.
Provide resolution and feedback based on analysis
Additionally, this position may support healthcare administrative duties involving provider enrollment, call center and EDI support, member services, managed care support and other roles and duties in the support of our business.
Working Monday-Friday 11AM – 8 PM (flexible with some weekends and holidays)
Education and Experience :
Ideal candidates will hold and maintain Pharmacy Technician Certification. Non-certified applicants with adequate experience in the pharmacy field will be considered as well (1 year is ideal)
High school diploma or equivalent; may hold 2 year post-high school Degree; may hold Bachelor’s degree.
Proficient mathematical skills for conversion
Typically, 2-5 years of working experience in related fields
Knowledge and Skills:
Office administrative experience and skills
Ability to follow written policies, procedures and give feedback to leadership
Ability to access and retrieve information using a PC and basic understanding of Microsoft Office Products
Self-motivated and good time management and organizational skills
Ability to read and interpret basic to moderately complex documents such as operating and maintenance instructions, procedure manuals, and government/healthcare guidelines
Excellent written and verbal communication skills and customer service skills, including professional telephone skills to communicate with physicians and providers
DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities
Vacancy caducado!