the Client Service Analyst serves as the first point of contact when clients have escalated questions or issues to report. For assigned clients, would handle moderately complex customer interaction, research, and account management supports, working directly with Deluxe Treasury Management Service (TMS) clients through a variety of interface mechanisms, including our service portal ticketing system, phone calls or emails.
Provides service solutions and/or proactive service solutions to clients. Reviews outstanding support issues and escalates issues to the appropriate technical or operations team(s) for sites/client supported by his/her team.
Leads complex problem solving, identifying and implementing solutions for service trends, soliciting and understanding Client needs, and managing the holistic operational Client relationship.
Performs Quality reporting and issue analysis including participation in development of operational remediation action plans.
Basic Qualifications (BQs)
Education and Experience: HS/GED plus 3 years’ experience in customer service/operations/banking.
Knowledge of project management methodologies and tools. Preferred Qualifications (PQs) Education: Associates or Bachelors degree Experience: 3 years’ experience with remittance products, services, applications and/or p revious remittance/lockbox operations experience. Strong verbal and written communication skills.
5 + years customer service experience required ; preferably in corporate environment
Intermediate Microsoft office required
Previous lockbox experience strongly preferred
Additional Basic Qualifications:Must be 18 years of age or olderDeluxe Corporation is an Equal Opportunity / Affirmative Action employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. EOE/Minorities/Females/Vet/Disability Please view the electronic EEO is the Law Poster (https:////www.eeoc.gov/sites/default/files/2023-06/22-088EEOCKnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process. Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected] .