Vacancy caducado!
and those authorized to work in the U.S. can be considered as W2 candidates. Role: Desktop Support SpecialistStart Date: 07/01/2021End Date: 06/30/2022Location: Georgetown, DE 19947
Short Description:The Desktop support specialist supports in-house teams and responds in person to helpdesk tickets.Complete Description:This position is for immediate start.Role Description:•Responsible for the execution of Client Service Desk contact, problem, incident and request management policies and procedures.•Responsible for the diagnosis, troubleshooting and tracking of all computer-related incidents.•Responsible for escalating problems and incidents to designated level 2 and level 3 help desk support entities.•Responsible for reporting incident status and system outage notifications to customers, technical staff and applicable management entities.•Responsible for logging incidents and problem resolution activities into a computerized tracking system.•Responsible for maintaining a robust and accurate knowledge base repository.•Responsible for providing hands-on PC and peripheral equipment troubleshooting, repair and installation support.•Responsible for generating help desk related performance statistics, as required.•Responsible for training support staff, as required.•Responsible for performing other tasks, as assigned.Skills•Prior experience Installing, configuring, supporting and maintaining physical and some virtual Windows Servers Required 2 Years•Prior experience working with System management solutions to provision, deploy, update and troubleshoot end-user devices Required 1 Years•Prior professional experience and proficiency in Support, Configuration and reliable operation of Windows 7 and 10 OS Required 3 Years•Prior professional experience and proficiency in Support, Configuration and reliable operation of Mac OS Required 1 Years•Prior experience with one or more of the following: KACE, SCCM, BigFix,or MDT Required 1 Years•Excellent communication skills (both written and oral) Required 1 Years•Prior experience Troubleshooting and Diagnostic of hardware and software Required 3 Years•Prior professional experience and proficiency in Support, Configuration and reliable operation of Android OS Highly desired 1 Years•Customer service, oral, and written communication Highly desired 1 Years•Prior professional experience and proficiency in Support, Configuration and reliable operation of iOS Highly desired 1 Years•Prior professional experience and proficiency in Support, Configuration and reliable operation of Linux Highly desired 1 Years•Knowledge of reading and writing Powershell Code Required 1 Years•Building Software Packages for one of the following systems SCCM, BigFix, MDT, KACE SMA in an enterprise environment. Required 1 YearsBenefits:Vacancy caducado!